Front Desk Coordinator

Come Join a Growing Team! At Freeborn Wellness, we are looking for a Front Desk Coordinator to join our fast-paced and growing team in Lacey, WA! Freeborn Wellness is an Industrial Physical and Occupational Therapy clinic dedicated to exceeding expectations in customer service and patient care. Our team is built on the values of integrity, teamwork, service, and excellence, and we are looking for someone who shares those values and is excited to contribute to a positive, patient-focused environment. The role of the Front Desk Coordinator is to provide exceptional service to clients while supporting the daily operations of the clinic. Responsibilities Greet every patient and visitor with welcoming, professional conduct Check in clients and ensure all paperwork is completed and uploaded into patient charts Answer calls using a multi-line phone system Schedule appointments for physical therapy, occupational therapy, and Work Rehabiliation. Process incoming referrals and faxes Scan and upload documents into the EMR system Maintain organized filing systems Keep the front desk and workstation clean and organized Follow HIPAA regulations and maintain patient confidentiality Collaborate with the team to ensure every client has a positive experience Perform additional duties as assigned by the management team Qualifications & Skills Strong customer service skills required Medical office experience preferred Ability to thrive in a fast-paced environment Strong multitasking and organizational skills Knowledge of ICD-10 and CPT codes preferred High attention to detail and accuracy Positive, outgoing, and professional personality Strong computer and communication skills Job Type Full-time Benefits 401(k) matching at 3% Health/Dental/Vision Insurance covered at 77% Paid time off (3 weeks per year) Eligible for company bonus plan up to 3% of base salary, Schedule 8-hour shift Monday to Friday Work Location In person — Olympia/Lacey, WA area Preferred Experience Customer service: 1 year Computer skills: 1 year Administrative support experience for 1 year. Application Instructions Thank you for your interest in joining Freeborn Wellness! Our values — integrity, teamwork, service, and excellence — are extremely important to us. Please submit a cover letter explaining why you would be a great addition to our team and how your personal values align with ours.

Pay:

$20.50 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person