Front Desk Receptionist

Front Desk Receptionist J&J Contractors 1 LLC Greendale, WI Job Details Full-time $18 - $20 an hour 2 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Teamwork Microsoft Excel Microsoft Outlook Service scheduling Receptionist experience within education industry Administrative experience Meeting scheduling Construction CRM system proficiency Full Job Description Job description:

Front Desk Receptionist Location:

Greater Milwaukee Area Company:

J&J Contractors I LLC Compensation:

$18.00 - $20.00 per hour (based on experience) About the Role The Front Desk Receptionist serves as the primary point of contact for clients, vendors, and internal teams at J&J Contractors I LLC. This role is critical to daily operations, supporting lead intake, scheduling coordination, client communication, documentation accuracy, and general office operations. The Front Desk Receptionist helps ensure a professional, organized, and consistent experience for clients while supporting internal teams through structured, process-driven administrative work. Key Responsibilities Serve as the first point of contact for incoming guests, clients, and vendors, creating a professional and welcoming experience. Answer, screen, and route incoming phone calls, voicemails, and emails with accuracy and urgency. Conduct structured intake conversations with potential clients, gathering required information and confirming project scope. Enter, track, and maintain lead data in CRM and scheduling systems (MarketSharp, Buildertrend, Outlook) following documented procedures. Schedule sales appointments using defined travel-time buffers and availability rules. Verify upcoming appointments weekly to ensure accuracy, completeness, and proper assignment. Communicate clearly and professionally with clients regarding next steps, scheduling expectations, and general process guidance. Remain calm, professional, and solutions-focused when handling difficult conversations or high-pressure situations. Coordinate meeting and appointment setup, including conference room preparation and materials. Process completed job paperwork, including scanning, filing, and archiving according to retention standards. Manage daily, weekly, monthly, and annual administrative tasks as outlined in the Front Desk SOP. Handle incoming and outgoing mail and packages, ensuring proper routing and documentation. Maintain showroom, front desk, and shared spaces to company standards. Support onboarding preparation tasks such as new-hire paperwork assembly. Ensure accurate data entry across all systems and follow documented workflows precisely. Escalate questions or unclear situations to the appropriate manager rather than improvising solutions. What We're Looking For 2+ years of experience in an office, administrative, or customer-facing role. Associate's degree preferred. Experience working in construction, remodeling, or skilled trades is strongly preferred. Required experience using Microsoft Office / Microsoft 365, including Outlook, Word, and Excel. Required experience with scheduling and calendar coordination. Required experience working in a CRM or customer management system. Extremely organized and detail-oriented, with strong follow-through. Proven ability to handle difficult situations calmly and professionally. Excellent phone presence and customer service skills. Strong written communication and documentation skills. Accurate typing and data entry skills. Ability to work independently while collaborating with multiple departments. Professional dress and appearance required. Why Join Us Competitive hourly pay Stable, full-time, in-office position Professional, team-oriented work environment

Job Type:

Full-time Benefits:

Paid time off Paid holidays Health insurance Dental insurance Vision insurance Retirement plan / 401(k) with match Employee discount

Job Type:

Full-time Application Question(s): In 2-3 sentences, describe yourself and how you handle organization and customer communication in a fast-paced environment. Please list your current job title and employer.

Experience:

Appointment Scheduling:

2 years (Required)

CRM:

2 years (Required)

Customer Service:

3 years (Required)

Work Location:

In person

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person