Front Desk Coordinator

Front Desk Coordinator Madison No Fear Dentistry Madison, WI Job Details Full-time $40,000 - $50,000 a year 15 hours ago Benefits Wellness program Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Teamwork Medical scheduling Attention to detail Dentrix Organizational skills Full Job Description Company Overview Madison No Fear Dentistry is dedicated to prioritizing patient care in a non-judgmental environment. Our relationship-based practice fosters positive atmosphere among our team, emphasizing open communication and collaboration to create an exceptional experience for both patients and team members. Summary Are you ready to join a private dental practice, where exceptional care and an outstanding work culture are our top priorities? No Fear Dentistry is seeking a highly skilled Front Desk Coordinator to play a pivotal role in delivering a seamless and compassionate patient experience. We are seeking a dedicated team member with customer / patient services experience. The ideal candidate will have experience in a dental setting and possess a deep understanding of dental insurance verification, treatment plan coordination, and patient communication to ensure a smooth and efficient workflow within the practice. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities General Administrative Duties:

Scheduling Patient intake Appointment confirmations Patient inquiries Maintain an organized and efficient office environment while fostering a positive and welcoming atmosphere for patients. Any other administrative tasks as needed Additional responsibilities to meet the needs of the organization.

Insurance Verification:

Verify patient insurance coverage and benefits for both new and existing patients. Stay up-to-date with insurance policies, changes, and regulations.

Patient Financial Assistance:

(10%) Educate patients on their insurance benefits and out-of-pocket costs, including co-pays, deductibles, and treatment costs. Assist patients in understanding financial options such as payment due the day of services, third-party financing, Wellness Program options.

Dentrix Ascend Software Utilization:

Utilize Dentrix Ascend software to manage the daily schedule. Generate and maintain accurate records for both patient accounts and insurance claims policies. Ensure data integrity within the system and assist in troubleshooting any software-related issues. Qualifications 2+ years of experience in customer / patient service. Dental preferred. Exceptional communication and interpersonal skills, with the ability to explain scheduling, insurance and financial information to patients in a clear and empathetic manner. Ability to efficiently utilize patient communication and scheduling platforms. Excellent organizational skills and attention to detail. A passion for creating positive patient experiences and supporting a culture of excellence. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving abilities and conflict resolution skills. Career minded with a focus on personal and team growth. If you are passionate about enhancing patient experiences in dentistry and want to be part of a caring team, we invite you to apply today at Madison No Fear Dentistry!

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person