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Front Desk Receptionist/Referral Specalist
Job
The counseling house
Parkersburg, WV (In Person)
$24,960 Salary, Full-Time
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Job Description
Overview Monday - Thursday 9-2:30 This job is mainly for communicating with Referrals/New patients with scheduling. Knowledge of insurances is preferred. Will be asked to help with other office tasks as needed. The ideal candidate will serve as the first point of contact for visitors and callers along with drug reps, providing exceptional customer service and administrative support. This role requires excellent communication skills, proficiency with office management tools, and the ability to multitask efficiently in a fast-paced environment. Duties Greet visitors and clients warmly, ensuring a positive first impression Manage multi-line phone systems, screen calls, and direct inquiries appropriately Schedule appointments and maintain calendar management for staff or medical professionals Handle data entry, filing, and document proofreading to ensure accuracy and organization Support administrative functions such as typing correspondence, managing emails, and supporting customer support efforts Maintain organized records of client information and office supplies inventory Ensure the reception area is tidy and welcoming at all times Work with drug representatives for lunches and other in office visits Requirements Strong computer literacy with proficiency in Microsoft Office, Google Workspace, data entry, and basic bookkeeping software like QuickBooks Excellent phone etiquette with experience handling multi-line phone systems Exceptional organizational skills with the ability to prioritize tasks efficiently Strong typing skills and attention to detail for proofreading and data entry tasks Ability to manage calendar appointments accurately and support time-sensitive scheduling Previous experience in customer service or knowledge of insurance companies is preferred Professional appearance and demeanor with excellent communication skills