Telephone Operator (OA)

Telephone Operor (OA) Department of Health and Human Services Indian Health Service Phoenix Indian Medical Center Summary This position provides telephone operions, communicion, notary, informion, clerical, and after-hours transportion support services for the Phoenix Indian Medical Center, a general medical and surgical facility and referral center for field clinics and hospitals. This position provides assistance to the Nurse Supervisor and other staff after hours and is a key figure in all emergencies.

A REAL ID

required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Learn more about this agency Summary This position provides telephone operions, communicion, notary, informion, clerical, and after-hours transportion support services for the Phoenix Indian Medical Center, a general medical and surgical facility and referral center for field clinics and hospitals. This position provides assistance to the Nurse Supervisor and other staff after hours and is a key figure in all emergencies.

A REAL ID

required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Learn more about this agency Overview Help Accepting applicions Posted this month

• Apply by 06/05/26 Due by 11:59 p.m. ET on June 5, 2026 Locion few vacancies in the following locion: Phoenix, AZ No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $38,086
• $49,514 per year Pay scale & grade GS 4 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 0382 Telephone Opering Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union Yes Drug test No Security clearance Other Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

IHS-PX-26-12961785-ESEP/MP

Control number 869638000 This job is open to Help Federal employees

• Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees
• Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria.

Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Land and base management Current or former employees of a base management agency. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Individuals with disabilities Individuals who are eligible under Schedule A. Nive Americans Nive Americans or Alaskan Nives with a tribal affiliion. Peace Corps & AmeriCorps Vista Individuals who have served least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA. Clarificion from the agency The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. Videos Duties Help Greets a variety of callers, transferring callers to proper destinions; receives and relays messages; processes or routes emergency calls to a variety of people and places as the need arises. Actives security systems and panic alarms for various areas and monitors a variety of security systems for: Lab, Pharmacy, Clinics, and the Warehouse Maintains the employee directory and the emergency call-back roster for use in the disasters and emergencies; maintains and updes the Ste of Arizona emergency informion roster for emergency responders and maintains the emergency communicion cellular radio talk groups, the cellular telephone list, the pager list and various informion utilized by the medical staff, clinics, departments, and the emergency management system Provides informion, assistance and is responsible for directing pients to the proper clinics, destinions and other service areas Requirements Help Conditions of employment Selectee may be subject to a probionary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registrion is required for males born after 12/31/1959 This is a designed position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure th persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Successfully pass the E-Verify employment verificion check. To learn more about E-Verify, including your rights and responsibilities, www.dhs.gov/E-Verify/ . You will need to set up direct deposit so we can pay you.

Background Investigion :

If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigion. Fingerprint results and background investigion documention must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigion as determined by the sensitivity level of your position. The investigion must find th you are suitable for Federal employment in your position. If you are found not suitable, you termined after you begin work. If you make a false stement in any part of your applicion, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigion process. Prior to the appointment, candides must present two valid forms of identificion. If one of the documents is a ste-issued ID or driver's license, it must be REAL ID-compliant. Qualificions To qualify for this position, your resume must ste sufficient experience and/or educion, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS

Your resume must demonstre least one (1) year of general experience. General experience is progressively responsible clerical, office or other work th indices ability to acquire the particular knowledge and skills needed to perform the duties of this position. OR Completed (2) years of educion above the high school level. This educion must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your applicion) OR Possess a combinion of educion and experience th when combined fully meet the minimum qualificions for this position. The total percentage must equal least 100% to qualify an applicant for the GS-04 level.

NOTE:

Combining Educion and Experience:

For GS-4 level positions, determine your total qualifying experience as a percentage of the experience required for the grade level; then determine your educion as a percentage of the educion required for the grade level; then add the two percentages. The total percentage must equal least 100 percent to qualify for the GS-04 grade level.

TYPING PROFICIENCY REQUIREMENT

In addition to meeting experience or educion requirements, applicants for this position must show possession of the Typing Proficiency ability/skill. Applicants may meet this requirement by passing the approprie performance test, presenting a certifice of proficiency from a school or other organizion authorized to issue such certifices by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certifices of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the approprie performance test. Must have the ability to type 40 words per minute (typing speed). Time In Grade Federal employees in the competitive service are also subject to the

Time-In-Grade Requirements:

Merit Promotion (stus) candides must have completed one year of service the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualificion requirements within 30 days of the closing de of the announcement. Educion This position has an educion requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts accepted in the applicion package. Official transcripts required from all selectees prior to receiving an official offer. Only tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion may be credited. Applicants can verify accredition the following website: https://www.ed.gov/accredition . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, https://sites.ed.gov/internional/recognition-of-foreign-qualificions/ . Additional informion Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a federal employee. IHS may offer newly-appointed Federal employees credit for their directly reled previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the re which they earn annual leave. This position is covered by a Bargaining Unit. Recruitment or relocion incentives may be authorized. At least a 1-year service agreement required. The position has no promotion potential. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the locion identified in this announcement. By applying, you agree to have your applicion shared with interested selecting official(s) HHS. Clearance of

CTAP/ICTAP

applied for similar positions across HHS. To determine if you are qualified for this position, a review of your resume and supporting documention made and compared against the qualificions as defined in the qualificions section of this vacancy announcement. Customer Service (Clerical/Technical) Interpersonal Skills Technical Competence The following links below provide informion on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance. Informion about CTAP and ICTAP eligibility is on the Office of Personnel Management's Workforce Restructuring Career Transition website : https://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

CTAP/ICTAP

documention requirements are listed in the "Required Documents" section of this announcement. Veterans, i.e. (VEOA, VRA, and 30% or more disabled)

• https://www.opm.gov/policy-da-oversight/veterans-services/vet-guide-for-hr-professionals/ Career Transition Assistance Program (CTAP)
• https://www.ihs.gov/jobs/support-documents/ Interagency Transition Assistance Program (ICTAP)
• https://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ Schedule A Appointments for the Disabled
• https://www.opm.gov/policy-da-oversight/disability-employment/hiring/ Click here to view vacancy questions: https://apply.usastaffing.gov/ViewQuestionnaire/12961785 . All documents above MUST be received by 11:59 pm (Eastern Standard Time) of the closing de of, 06/05/2026, to be Benefits Help Review our benefits Required documents Required Documents Help USAJOBS Help Center
• Upde your resume now so it meets new resume requirements .

Resume :

You are highly encouraged to the USAJOBS Help Center before submitting a resume. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

Indian Preference Applicants :

If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verificion of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and ded form is submitted with your applicion, including any verificion by an authorized Tribal Representive or BIA Official of tribal enrollment records. For detailed instructions, see form

BIA-4432.

Refer to

BIA-4432

link: https://www.bia.gov/sites/default/files/media_document/1076-0160_indian-pref_expires-04.30.25_508.pdf . When an Indian Preference candide possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documention in order to receive preference.

Veterans Preference :

If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Applicion ( http://www.opm.gov/forms/pdf_fill/SF15.pdf ) along with the approprie supporting documention. For additional informion regarding

Veterans Preference :

http://www.fedshirevets.gov . Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) : If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf . Current or former Federal employee : Include your most recent SF-50 or if Reinstement eligible include your Career SF-50. Noncompetitive eligibles : Submit additional documents to prove your eligibility to apply to this vacancy. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing de: 06/05/2026 Your resume and any documents submitted retained for three months and may be used any time during this period. After 3 months, you must reapply to this announcement in order to be If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You directed to the Login.

Gov screen, here will you sign in if you have an existing USAJOBS account or Cree a Login.

Gov account. If you have an account you directed to select a resume or cree a resume. If you cree an account you can cree an resume. Click save and continue. Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the applicion process until the Confirmion indices your applicion is complete. If you click Return to USAJOBS or get timed out prior to receiving confirmion, your applicion will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the

REQUIRED DOCUMENTS

section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq . The IHS provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the Human Resources Office (Megan Silversmith, Megan.

Silversmith@ihs.gov, and/or (480)8867541.) The decision on granting reasonable accommodion on a case-by-case basis. Agency contact informion Megan Silversmith Megan.

Silversmith@ihs.gov Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US Next steps Stay Upded with Text Alerts You can choose to receive text message notificions about your applicion stus.

To enable this feure:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notificion Preferences .
• Check the option to receive SMS/Text Messages.

Text message updes are optional and provided in addition to email notificions. Standard messaging res may apply. You can track the progress of your applicion package via your USAJOBS account. You will receive an acknowledgement from USAJOBS th your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documention. You notified of the stus of your applicion via your USAJOBS Account after we conduct a qualificion review of your complete applicion package. You contacted if further evaluion or interviews are required. Any exaggerion of your experience, false stements, or tempt to conceal informion may disqualify you for employment considerion. We may verify all informion you provide in your resume and questionnaire responses, through reference and/or background check, and/or verificion of your educion. If you are selected, you contacted personally by the human resources office posting this announcement. If all required documention is not submitted with your applicion you will lose considerion. It is the applicant's responsibility to verify th informion and documents entered, uploaded, or faxed are received, legible and accure. HR will not modify answers submitted by an applicant. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help USAJOBS Help Center

• Upde your resume now so it meets new resume requirements .

Resume :

You are highly encouraged to the USAJOBS Help Center before submitting a resume. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

Indian Preference Applicants :

If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verificion of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and ded form is submitted with your applicion, including any verificion by an authorized Tribal Representive or BIA Official of tribal enrollment records. For detailed instructions, see form

BIA-4432.

Refer to

BIA-4432

link: https://www.bia.gov/sites/default/files/media_document/1076-0160_indian-pref_expires-04.30.25_508.pdf . When an Indian Preference candide possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documention in order to receive preference.

Veterans Preference :

If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Applicion ( http://www.opm.gov/forms/pdf_fill/SF15.pdf ) along with the approprie supporting documention. For additional informion regarding

Veterans Preference :

http://www.fedshirevets.gov . Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) : If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf . Current or former Federal employee : Include your most recent SF-50 or if Reinstement eligible include your Career SF-50. Noncompetitive eligibles : Submit additional documents to prove your eligibility to apply to this vacancy. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing de: 06/05/2026 Your resume and any documents submitted retained for three months and may be used any time during this period. After 3 months, you must reapply to this announcement in order to be If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You directed to the Login.

Gov screen, here will you sign in if you have an existing USAJOBS account or Cree a Login.

Gov account. If you have an account you directed to select a resume or cree a resume. If you cree an account you can cree an resume. Click save and continue. Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the applicion process until the Confirmion indices your applicion is complete. If you click Return to USAJOBS or get timed out prior to receiving confirmion, your applicion will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the

REQUIRED DOCUMENTS

section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq . The IHS provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the Human Resources Office (Megan Silversmith, Megan.

Silversmith@ihs.gov, and/or (480)8867541.) The decision on granting reasonable accommodion on a case-by-case basis. Expand Hide how to apply Agency contact informion Megan Silversmith Megan.

Silversmith@ihs.gov Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US Next steps Stay Upded with Text Alerts You can choose to receive text message notificions about your applicion stus.

To enable this feure:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notificion Preferences .
• Check the option to receive SMS/Text Messages.

Text message updes are optional and provided in addition to email notificions. Standard messaging res may apply. You can track the progress of your applicion package via your USAJOBS account. You will receive an acknowledgement from USAJOBS th your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documention. You notified of the stus of your applicion via your USAJOBS Account after we conduct a qualificion review of your complete applicion package. You contacted if further evaluion or interviews are required. Any exaggerion of your experience, false stements, or tempt to conceal informion may disqualify you for employment considerion. We may verify all informion you provide in your resume and questionnaire responses, through reference and/or background check, and/or verificion of your educion. If you are selected, you contacted personally by the human resources office posting this announcement. If all required documention is not submitted with your applicion you will lose considerion. It is the applicant's responsibility to verify th informion and documents entered, uploaded, or faxed are received, legible and accure. HR will not modify answers submitted by an applicant. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this month

• Apply by 06/05/26 Due by 11:59 p.m. ET on June 5, 2026 Locion few vacancies in the following locion: Phoenix, AZ No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $38,086
• $49,514 per year Pay scale & grade GS 4 Promotion potential None Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union Yes Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

IHS-PX-26-12961785-ESEP/MP

Control number 869638000