Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Union Phone/PBX Operator
Job
The Hyatt Residence Club Carmel, Highlands Inn
Carmel-by-the-Sea, CA (In Person)
$49,192 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Where each associate at Hyatt Residence Club Carmel, Highlands Inn is offered great perks & incentives. Free onsite parking Uniform laundering, stipend for work shoes Complimentary meal and soft drink per shift Department celebrations, Associate Appreciation Week Monthly associate recognition and reward programs Monthly cell phone stipend Where you can make a difference. Union Positions Require Open Shift Availability Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Where your skills help you make a difference. Having prior hospitality and high-volume call experience is preferred!! Must be able to work a variable schedule, including complete weekend and holiday availability. Must have great customer service skills - all our positions come into contact with guests! Where we celebrate and cultivate connections. Follow us on social media!