Telephone Operator

Position Summary:

The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides a pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Responsible for the in-house paging system. Performs clerical duties as assigned to maintain workflow in the department.

Requirements:

High school diploma or equivalent required. Minimum 1-3 years office experience, preferably in a medical setting.

Location:

Waterbury Hospital •

Urology Schedule:

Full Time, Days, 40 HR Days 8:30-5