PBX Operator

PBX Operator Westchester General Hospital - 4.3 Miami, FL Job Details Per diem 1 day ago Qualifications Report writing Guest relations Phone communication Maintaining patient confidentiality Writing skills Basic math English High school diploma or GED Multi-line phone systems Patient interaction Clerical experience Continuous quality improvement (CQI) Hospital experience Entry level Customer complaint resolution Client interaction via phone calls Full Job Description

POSITION SUMMARY

To operate the Switchboard/PBX telephones to provide routine information and direct calls to appropriate areas.

ESSENTIAL RESPONSIBILITIES

1. Performs function of information clerk. 2. Performs function of Switchboard Operator. 3. Documents in the departmental logs as appropriate. 4. Performs clerical duties as assigned. 5. Participates in CQI studies as assigned 6. Required to have flexibility of schedule in order to meet the needs of the patient and family members for the purpose of discharge planning, counseling, etc. 7. Occasionally it may require overtime. 8. Performs other assigned duties as required.

SKILLS AND ABILITIES

Ability to assess the needs of a job and adjust accordingly. Ability to follow and understand written and oral instructions. Able to get along with coworkers, visitors, supervisors, etc. Maintains a professional level of conduct and appearance. Practices good public and guest relations by displaying a friendly and cheerful manners. Displays good judgement and tact when dealing with complaints and situations where the policies of the hospital are being enforced. Uses personal judgement and specialized knowledge to give information to people. Communicates well. Speaks clearly and listens carefully. Adheres to policy and procedures as set forth by the hospital. Maintains confidentiality of patient information. Assists patients and their families in their needs Ability to multitask.

PHYSICAL DEMANDS

Exerting up to 20 pounds of force often and negligible amount of force frequently to lift, carry, push, put or otherwise move objects. Minimal sedentary work but involves much standing, walking, bending, stooping, kneeling and climbing with frequency. May on occasion require lifting to 50 pounds.

WORKING CONDITIONS

Inside:

Protection from weather conditions but not necessarily from temperature changes.

REASONING DEVELOPMENT

Apply principles of rational systems to solve practical problems.

MATHEMATICAL DEVELOPMENT

Add, subtract, multiply, and divide all units of measure.

LANGUAGE DEVELOPMENT

Reading:

Read and understand instructions, manuals, etc.

Writing:

Be able to write simple basic reports as needed.

Speaking:

Be able to speak with poise, voice control, and confidence, using correct English and a well-modulated voice.

RELATIONSHIPS TO DATA, PEOPLE AND THINGS

Data:

Coordinating:

Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination of and/or reporting on events.

People:

Speaking-Signaling:

Talking with and/or people to convey or exchange information. Includes giving instructions and/or directions to helpers, assistants, or co-workers.

QUALIFICATION

To do this job you must have the following amount of total education required: High School graduate or GED preferred. Switchboard experience in a hospital setting is preferred.