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Ideal Services Agent (Operator)
Job
Omni Hotels & Resorts
Atlanta, GA (In Person)
Full-Time
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Job Description
Ideal Services Agent (Operator) Omni Hotels & Resorts 17-17 United States, Georgia, Atlanta 100 CNN Center (Show on map) Jun 18, 2026
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Ideal Services Agent (Operator)
Overview
To direct and assist guest and employees with communication needs in accordance with Omni standards.
Responsibilities
- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guest.
- Assist all guests and employees.
- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
- Recording and making Wake up calls.
- Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio. Qualifications
- Computer skills required.
- Must have the ability to work alone, with others, and remain at work station for entirety of shift.
- Must be able to work a flexible schedule including, weekends and holidays.
- Must have customer service experience with excellent written and especially verbal communication skills.
- Must be able to sit for extended periods of time.