Switchboard Operator

Job description Description We are looking for a professional and articulate Switchboard Operator to serve as the primary point of contact for our incoming communications. In this role, you aren't just transferring calls; you are managing the first impression of our organization. You will handle a high volume of calls, direct inquiries to the appropriate departments, and provide essential administrative support in a fast-paced environment.

Key Responsibilities Call Management:

Operate a multi-line telephone system to answer, screen, and forward calls politely and efficiently.

Information Distribution:

Take accurate messages and deliver them promptly via email or internal messaging systems.

Administrative Support:

Assist with clerical tasks such as mail sorting, filing, or basic scheduling during low-call volume periods.

Requirements Experience:

1-2 years of experience in a receptionist, call center, or switchboard role.

Communication:

Exceptional verbal communication skills and a professional, friendly phone demeanor.

Tech Savvy:

Proficiency with multi-line phone systems (PBX/VoIP) and basic MS Office (Outlook, Word, Excel).

Multitasking:

Ability to remain calm and organized under pressure or during high-call volume hours.

Reliability:

Strong record of punctuality and dependable attendance. Keywords switchboards clubs-organizations environment-health-and-safety-hsse ecology-environment warehousing-and-distribution distribution-and-storage call-center hosted-private-branch-exchange-hosted-pbx private-branch-exchange-pbx ip-telephony telephony-cti-voip voice-over-ip time-and-attendance