Telephone Operator

Overview:

Join Our Team at Maryland Oncology Hematology! We're looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you're dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive. Explore opportunities with us and apply today! The general pay scale for this position at MOH is $18.31 -$21.51 per hour . The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

Responsibilities:

Job Profile Summary SCOPE:

Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides a pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Responsible for the in-house paging system. Performs clerical duties as assigned to maintain workflow in the department.

Qualifications:

MINIMUM QUALIFICATIONS

High school diploma or equivalent required. Position is entry level and requires 0-3 years experience, preferably in a medical setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.