Communication Center Operator - 32 Hours per Week - Variable Shifts - Jackson

Shift:

Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations.

GENERAL SUMMARY

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hour, weekend and holiday answering service for

HFH Medical Group and HFHS Medical Center Physicians:

• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED

High School Diploma or equivalent One year of computer technology, data entry, and work processing skills. One year of college course work in Business is preferred.

Additional Information Organization:

Henry Ford Jackson Hospital Department:

Communications Center Shift:

Variable Union Code:

Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.