Switchboard Operator

About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio. Switchboard Operator Michigan, Lapeer NEW Service/Support McLaren Lapeer Region 26002811

Position Summary:

Operates the call attendant- Cisco Phone System, handles patient, physician and all other incoming calls to McLaren Lapeer Region. Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various Communication platforms to notify physicians and staff members as needed. Answers calls for MHG satellites (Hospice, Home Care and Infusion) after hours. Processes and delivers all forms and central copy jobs, as needed for departments. Performs central copy and mailroom functions. Delivers mail, test results, medical records and informational data to all departments. Delivers and exchanges patient telephones and other communication equipment as needed for departments. Assists with various communication and other department projects.

Essential Functions and Responsibilities:

Operates the call attendant Cisco Phone system (switchboard) Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members Answers and handles emergency telephone calls Utilizes and updates the on line MHG and physician call schedule as needed.

Required:

High school diploma or equivalent Must be able to alphabetize and file Ability to read and write

Preferred:

Previous experience/training as a Switchboard Operator Clerical skills Computer training - Microsoft Office application

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information Schedule:

Full-time Requisition ID:

26002811

Daily Work Times:

Variable Hours Per Pay Period:

72

On Call:

No Weekends:

Yes McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.