PBX Operator

PBX Operator Washington Duke Inn & Golf Club - 3.6 Durham, NC Job Details Part-time $19 an hour 1 day ago Benefits Free parking Paid holidays Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Record keeping Guest relations Phone communication Greeting customers English Maintenance activity documentation Telecommunication Multi-line phone systems Entry level Client interaction via phone calls Full Job Description We take pride in providing exceptional service and building strong relationships with our guests!

The PBX Operator Benefits:

Health, Dental, Vision, Short term/Long term disability, Critical Illness and Accident Coverage and life insurance 8 Paid Holidays 401k with employer match (eligible after 6 months of employment) Free parking & complimentary employee meals Family & Friends Discounts Employee Assistance Program (EAP) Growth opportunities

Responsibilities:

Receive incoming and outgoing calls in a timely, friendly, efficient manner using the approved greetings and phrases. Takes messages for guests in the hotel, and those to arrive. Take messages for department head or other employees when they cannot be reached by telephone or connect to voice mail. Keeps records of telephone numbers, in case they are needed for emergencies. Familiar with all hotel services and their hours, as well as key personnel in the hotel. Keeps records relating to maintenance problems in guest rooms. Assists other guest services representatives during busy periods by replacing them when necessary (mainly the Gift Shop). Logs all guest requests and responds accordingly. Ensures good follow-through. Performs guest wake-up calls in accordance with procedures specified in the Wake-up Call Protocol. Hotel PBX experience or other switchboard experience preferred. Must have a pleasant, clear speaking voice and demonstrate professional communication with guests as well as co-workers. Developed English skills.