Lead Campus Operator

Lead Campus Operator North Carolina State University $ 33,540

• $ 54,455 life insurance, flexible benefit account, paid time off United States, North Carolina, Raleigh May 29, 2026 Job Posting Information Posting Number

PG195028SP

Internal Recruitment No Working Title Lead Campus Operator Anticipated Hiring Range $38,000

• $40,000 Work Schedule This position is in-person, on-site. Work schedule is Monday
• Friday; 8:00 am
• 5:00 pm (must be flexible between the hours of 7:30 a.m. and 5:00 p.m.) Job Location Raleigh, NC Department Office of Information Technology
• Communication Technologies About the Department Communication Technologies (ComTech) provides a variety of voice, data, and video communication services to faculty, staff and students of the university community.

ComTech provides the design, installation, maintenance, and management of the network facilities. The department provides conduit/wire materials, installation and maintenance. The department also manages the university switchboard and departmental online directory. Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:

Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties In addition to being the central answering point for incoming calls to the University, the Lead Operator serves in the critical role as the first point of contact among the operators and receptionists in handling difficult or sensitive calls that require escalation beyond routine operations. Requires dependability, punctuality and must be fully reliable as campus operators must respond to questions/conflicts that may arise from callers in a timely fashion. Coordinate schedules to ensure seamless, uninterrupted phone coverage 8:00am

• 5:00pm Monday
• Friday including lunch and break periods.

Responsible for processing parking permits, maintaining and scheduling appointments, and other duties as assigned. The Campus Operator is knowledgeable of the campus community, programs and services, and other campus-related events. Other Responsibilities Campus Operator is responsible for receiving packages, sorting and distributing mail, processing parking permits. Maintains calendar and scheduling appointments, reporting building issues Assists with campus operator training and prepares monthly team schedule based on supervisor's direction General office support duties will be assigned as needed. Qualifications Minimum Experience/Education High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Preferred Qualifications Demonstrated telephone techniques such as ability to initiate conference phone calls and forward calls as appropriate Demonstrated excellent customer service skills. Ability to work effectively with minimal supervision Experience working on a campus of higher-education is preferred Ability to train new co-workers Required License or Certification N/A Valid NC Driver's License required No Commercial Driver's License Required? No Recruitment Dates and Special Instructions Job Open Date 05/29/2026 Earliest Close Date

• (Positions will be posted until 5:00 PM ET on this date.

Positions remaining posted after this date are still accepting applications but may close at any time.) 06/04/2026 Notice to Applicants Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume". Special Instructions Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references. Position Details Position Number 00106719 Position Type SHRA Position Classification Band Title Administrative Support Associate Position Classification Band Level Journey Position Classification Salary Range $ 33,540

• $ 54,455 Salary Grade Equivalency NC02 Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants.

Salary would be determined based on competencies, equity, budget, and market considerations. Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00 Appointment 12 Month Recurring Mandatory Designation

• Adverse Weather Non Mandatory
• Adverse Weather Mandatory Designation
• Emergency Events Non Mandatory
• Emergency Event Time Limited Position No Time-Limited Appointment Length (if applicable) Department Id 516001
• Communication Technologies EEO NC State University is an equal opportunity employer.

All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.