Job Description
Department:
11597 Non Enterprise Corporate - Switchboard Status:
Part time Benefits Eligible:
Yes Hours Per Week:
20 Schedule Details/Additional Information:
Varies Pay Range $20.80 - $31.20 Are you a calm, customer-focused communicator who thrives in fast-paced environments? Join our Service Response Center team and play a critical role in connecting patients, staff, and the public to essential hospital services. As a Switchboard Operator, you'll be the first point of contact—ensuring every call is handled with professionalism, empathy, and efficiency. This is a dynamic, highly visible role where your multitasking skills and ability to stay composed under pressure truly make a difference. Essential Functions Deliver exceptional customer service by answering calls courteously, identifying needs quickly, and resolving inquiries efficiently. Manage high-volume inbound calls, routing them accurately within the organization. Provide after-hours answering services for internal clinics, gathering and relaying patient information to on-call physicians in accordance with established guidelines. Maintain and update the switchboard database, including phone numbers, pager details, and organizational changes across multiple campuses. Coordinate and update on-call schedules, following up with departments to resolve discrepancies or missing information. Support Pathology services by documenting sensitive after-hours communications and ensuring proper handling and submission of records. Receive and dispatch service requests for departments such as Patient Transportation, Housekeeping, Engineering, Linen, and Clinical Equipment. Monitor and escalate service requests when necessary, ensuring timely resolution in line with departmental procedures. Accurately document interactions and service activities across multiple software systems. Adapt to evolving processes, personnel updates, and operational changes across departments. Perform additional duties as assigned to support Service Response Center operations. Qualifications & Requirements Education:
High school diploma or GED required. Experience:
Minimum of 2 years in a direct customer service or consumer-facing role. Proven ability to manage high call volumes and resolve issues in high-pressure situations. Experience in healthcare or medical environments preferred. Skills & Competencies:
Clear, calm, and professional telephone communication skills Strong interpersonal and problem-solving abilities Basic computer proficiency with the ability to navigate multiple systems simultaneously Typing speed of at least 45 words per minute Ability to remain composed and effective in stressful or interrupt-driven environments Licensure/Certification:
None required Work Environment & Schedule This role operates in a clean, well-lit, and moderately noisy environment with frequent interruptions and time-sensitive demands. As a 24/7 operation, this position requires flexibility and may include: Day, evening, overnight, weekend, and holiday shifts Coverage during severe weather or emergency conditions (designated as weather-critical) Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards:
benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note:
Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It's offering more sites of care than any other health system in the Midwest. But there's a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we'll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care
