Solution Center Operator I

Solution Center Operator I Salem Health Hospitals & Clinics - 3.7 Salem, OR Job Details Per diem 3 days ago Benefits Tuition reimbursement Qualifications Computer operation Phone communication Staff scheduling Process improvement Multi-line phone systems Phone call management Technical Proficiency Entry level Under 1 year

Full Job Description Solution Center Operator I Salem, OR, US Information Services Per Diem Job ID:

#16357

Location:

Salem Health, 665 Winter Street SE, Salem, Oregon 97303

Department:

Solution Center Position Type:

Unscheduled/Per-Diem, Non-Exempt Schedule:

Variable on-call coverage, staggered shifts up to 12 hours, Monday - Sunday Your role with us The solution center operator I at Salem Health is a key voice within our critical communication hub, managing the hospital's main switchboard with efficiency and professionalism to support our 24/7 operations. This role is instrumental in directing calls, handling messages for medical staff, activating emergency codes and monitoring critical alarm systems. It is a great fit for a calm and composed individual who can maintain accuracy under pressure and ensure clear communication across the health system. This is an on-call, as-needed position averaging about 20 hours per week, with a four hour weekly minimum and up to 120 hours monthly, providing vital coverage for our continuously operating center. What you'll do Operate the hospital switchboard system by promptly answering and directing calls to the appropriate location department or individual. Accurately record and relay messages for physicians, nurses and other healthcare providers according to approved procedures. Activate emergency codes, monitor critical alarm systems and notify the appropriate response teams during urgent situations. Maintain and update on-call schedules for various medical staff. Participate in projects to improve processes and eliminate waste in workflows. Required qualifications Minimum of six months call center or similar work experience. Additional Information Success in this role is built upon the ability to remain flexible in response to unexpected changes in work volume and scheduling. A strong aptitude for technology is essential, as candidates will thrive by demonstrating the ability to operate various machines and equipment including computers, telephone consoles and radio paging systems. Why Salem Health? Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care. We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law. Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .