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Switchboard Operator
Job
Drawbridge Federal LLC
Erie, PA (In Person)
$36,400 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and attentive Switchboard Operator to serve as the welcoming voice and communication hub of our organization. In this vital role, you will manage multi-line phone systems, direct calls efficiently, and provide exceptional front desk support. Your energetic approach and excellent communication skills will ensure smooth operations, positive interactions, and seamless information flow across departments. This paid position offers an exciting opportunity to be the first point of contact, demonstrating professionalism and hospitality every day. Responsibilities Answer incoming calls promptly using multi-line phone systems, providing courteous and professional service. Direct calls accurately to appropriate departments or personnel, ensuring clear communication channels. Greet visitors warmly, verify their appointments, and assist with check-in procedures at the front desk. Manage data entry tasks related to call logs, visitor records, and administrative documentation. Support dispatching activities by relaying messages or instructions swiftly to relevant team members. Maintain organized records of all communications, ensuring confidentiality and accuracy. Experience Previous clerical or administrative experience is preferred, especially in front desk or reception roles. Familiarity with multi-line phone systems and basic data entry software is essential. Strong communication skills in multiple languages are a plus; bilingual abilities are highly valued. Demonstrated phone etiquette with a professional demeanor in high-volume environments. Ability to handle dispatching responsibilities with efficiency and attention to detail. Typing proficiency and general clerical skills that support smooth daily operations. Join us in delivering exceptional service as a Switchboard Operator—where your energy, communication expertise, and organizational skills will make a meaningful impact every day!