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Part Time Switchboard Operator
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UnitedHealth Group
Remote
$42,692 Salary, Part-Time
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Job Description
Job Details nbowman 2025-06-19T16:14:23+00:00 2335713 var current_job = {"company_name":"UnitedHealth Group","clientid":"2335713","id":22951964,"xc_id":null,"sf_id":null,"entity_status":"Open","scout_orgid":2071,"scout_userid":"0F6C","scout_teamid":130948,"language":"en","ats_portalid":"Smashfly","industry":"Direct Health\/Medical Insurance Carrier","function":"Customer Service","title":"Part Time Switchboard Operator","ref":"2335713","primary_city":"Worcester","primary_state":"MA","primary_zip":"1653","primary_country":"US","primary_address":"666 LINCOLN STREET","primary_location":[-71.8023,42.2626],"addtnl_locations":[],"description":" This position is Remote in Massachusetts. If you are located within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts you will have the flexibility to work remotely
- as you take on some tough challenges.
Primary Responsibilities:
Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. Directs \/ dispatches calls to appropriate area or contact, or documents and processes message. Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. Handles emergency calls with assistance. Uses effective, active listening skills to determine patient needs. Manages patient expectations in a satisfactory and consistent manner. Uses conflict resolution and negotiation steps for handling difficult callers. Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. Handles calls based on experience, training, policies and procedures. Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. Operates departmental software. Calls are directed properly throughout the system. Logs messages appropriately. Places phone calls and takes message accurately. Reads and signs the departmental communications book.Assists patients with general information:
meetings, directions, classes, hours of operations, etc. Gains knowledge of organization information, programs, and classes. Maintains the departmental standard calls per hour during non-messaging times. Maintains the departmental standard calls per hour during off business hours. Complies with health and safety requirements and with regulatory agencies such as DPH, etc. Complies with established departmental policies, procedures, and objectives. Enhances professional growth and development through educational programs, seminars, etc. Attends a variety of meetings, conferences, and seminars as required or directed. Performs other similar and related duties as required or directed. Regular, reliable and predicable attendance is required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualification:
High School Diploma \/ GED OR equivalent work experience Must be 18 years of age OR older 1+ years of customer service experience Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook Ability to type at the speed of twenty-five WPM (words per minute) Ability to work full-time (40 hours\/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of _10:00pm - 6:00am Sunday and Monday and 8:00am - 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week).Preferred Qualifications:
Switchboard \/ Call Center \/Customer Service Telecommuting Requirements:
Reside within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
- as you take on some tough challenges.
Primary Responsibilities:
Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. Directs / dispatches calls to appropriate area or contact, or documents and processes message. Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. Handles emergency calls with assistance. Uses effective, active listening skills to determine patient needs. Manages patient expectations in a satisfactory and consistent manner. Uses conflict resolution and negotiation steps for handling difficult callers. Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. Handles calls based on experience, training, policies and procedures. Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. Operates departmental software. Calls are directed properly throughout the system. Logs messages appropriately. Places phone calls and takes message accurately. Reads and signs the departmental communications book.Assists patients with general information:
meetings, directions, classes, hours of operations, etc. Gains knowledge of organization information, programs, and classes. Maintains the departmental standard calls per hour during non-messaging times. Maintains the departmental standard calls per hour during off business hours. Complies with health and safety requirements and with regulatory agencies such as DPH, etc. Complies with established departmental policies, procedures, and objectives. Enhances professional growth and development through educational programs, seminars, etc. Attends a variety of meetings, conferences, and seminars as required or directed. Performs other similar and related duties as required or directed. Regular, reliable and predicable attendance is required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualification:
High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of customer service experience Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook Ability to type at the speed of twenty-five WPM (words per minute) Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of _10:00pm - 6:00am Sunday and Monday and 8:00am - 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week).Preferred Qualifications:
Switchboard / Call Center /Customer Service Telecommuting Requirements:
Reside within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
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View Jobs View Jobs View Jobs View Jobs Part Time Switchboard Operator Requisition Number:
2335713Job Category:
Customer Services Primary Location:
Worcester, MA, US (Remote considered) Apply Internal Employee Application Share Back to Search Results This position is Remote in Massachusetts. If you are located within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts you will have the flexibility to work remotely- as you take on some tough challenges.
Primary Responsibilities:
Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical service. Directs / dispatches calls to appropriate area or contact, or documents and processes message. Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation. Handles emergency calls with assistance. Uses effective, active listening skills to determine patient needs. Manages patient expectations in a satisfactory and consistent manner. Uses conflict resolution and negotiation steps for handling difficult callers. Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution. Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact. Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up. Determines appropriate coverage, such as on call, next day, urgent care, triage, etc. Handles calls based on experience, training, policies and procedures. Dispatches or directs calls to appropriate contact based on experience, training, policies and procedures. Operates departmental software. Calls are directed properly throughout the system. Logs messages appropriately. Places phone calls and takes message accurately. Reads and signs the departmental communications book.Assists patients with general information:
meetings, directions, classes, hours of operations, etc. Gains knowledge of organization information, programs, and classes. Maintains the departmental standard calls per hour during non-messaging times. Maintains the departmental standard calls per hour during off business hours. Complies with health and safety requirements and with regulatory agencies such as DPH, etc. Complies with established departmental policies, procedures, and objectives. Enhances professional growth and development through educational programs, seminars, etc. Attends a variety of meetings, conferences, and seminars as required or directed. Performs other similar and related duties as required or directed. Regular, reliable and predicable attendance is required. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualification:
High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of customer service experience Experience with PC and Windows based programs including Microsoft Word, Microsoft Excel and Microsoft Outlook Ability to type at the speed of twenty-five WPM (words per minute) Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of _10:00pm - 6:00am Sunday and Monday and 8:00am - 12:00pm Saturdays including the flexibility to work occasional overtime based on business need (20 hours a week).Preferred Qualifications:
Switchboard / Call Center /Customer Service Telecommuting Requirements:
Reside within commutable distance to the office at 666 Lincoln Street, Worcester, Massachusetts Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
Business Segment Optum Employee Status Regular Job Level Individual Contributor Travel No Country:
US Overtime Status Non-exempt Schedule Full-time Shift Variable Telecommuter Position Yes Similar Jobs:
Supervisor Collections Noida, Uttar Pradesh Part Time Switchboard Operator Worcester, MA Claims Clerk Dallas, TX Our Hiring Process We want you to know what our hiring process looks like. Watch the video and find out what to expect along the way. What It's Like Watch the video and hear how our e mployees describe what it's like to work here in Customer Service. Careers at Optum If you want to use your abilities to help us challenge the status quo and achieve on our ambitious mission, this is the right place for you. We are creating and delivering quality health care solutions that deeply impact the health care system. And this means opportunities for people like you to grow and innovate with us. Closing the GAP Our team members help close the gap in health care. Take a closer look and see how Lisa helps members navigate a complex health care system.Similar remote jobs
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