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PBX Operator (Telephone Operator)
Job
Omni Hilton Head Oceanfront Resort
Hilton Head Island, SC (In Person)
$37,440 Salary, Full-Time
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Job Description
Omni Hilton Head Oceanfront Resort is seeking a friendly, professional, and service-oriented Seasonal PBX Operator to be the welcoming voice of our resort. This position serves as the central communication hub for guests and associates by answering incoming calls, directing inquiries, dispatching requests, and ensuring exceptional guest service. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is committed to creating memorable guest experiences. Essential Functions Answer and operate the resort's PBX telephone system in a professional and courteous manner. Route incoming calls to the appropriate departments and associates. Assist guests with resort information, amenities, dining reservations, activities, and general inquiries. Process guest requests and dispatch work orders to Housekeeping, Engineering, Security, and other departments as needed. Schedule and deliver accurate wake-up calls. Respond to guest concerns and ensure proper follow-up through established service recovery procedures. Maintain knowledge of resort amenities, services, operating hours, and special events. Support emergency communication procedures and understand resort radio and communication protocols. Accurately document guest requests, complaints, and service issues. Provide exceptional customer service while maintaining Omni's standards of excellence. Qualifications Previous customer service, call center, front desk, or hospitality experience preferred. Excellent verbal communication and active listening skills. Strong computer proficiency and ability to learn hotel operating systems. Ability to multitask and remain composed in a fast-paced environment. Professional, friendly, and positive demeanor. Ability to work a flexible schedule, including weekends, evenings, and holidays. Must be able to sit for extended periods and occasionally stand, reach, and lift up to 15 pounds. Why Join Omni Hilton Head? At Omni Hilton Head Oceanfront Resort, you'll enjoy a dynamic work environment, beautiful oceanfront surroundings, and opportunities to grow within a world-class hospitality company. Seasonal Associate Perks Discounted associate meals during shifts Complimentary associate parking Discounted room rates at Omni Hotels & Resorts nationwide Discounts on resort dining, retail, and recreation (where applicable) Associate recognition programs and events Paid training and development opportunities Opportunity to gain valuable hospitality experience at a premier oceanfront resort Potential opportunities for future seasonal or year-round employment Schedule Seasonal, Full-Time and Part-Time opportunities available. Must be available to work weekends, holidays, and peak resort periods. If you are passionate about hospitality and enjoy helping others, we invite you to become the voice of Omni Hilton Head Oceanfront Resort and help create memorable guest experiences every day.