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Phone Operator

Job

Insight Global

Fort Worth, TX (In Person)

Full-Time

Posted 4 weeks ago (Updated 1 day ago) • Actively hiring

Expires 8/5/2026

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Job Description

Job Description The essential duties and responsibilities:
  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Takes and relays messages in an accurate and timely manner.
  • Responds to emergency and urgent calls from patients in a timely manner.
  • Directs callers immediately to clinical staff as necessary.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
  • Provides a pleasant and helpful phone contact for callers.
  • Responsible for opening and closing the switchboard.
  • Responsible for the in-house paging system.
  • Performs clerical duties as assigned to maintain workflow in the department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements
  • High school diploma or equivalent required.
  • Minimum three years of office experience, preferably in a medical setting.
  • Genesys or Salesforce experience
  • Bilingual