PBX Operator

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Part time This is an in-office position.

Department:

1140

Call Center Job Summary:

Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension. Provides administrative support to call center department by distributing information, documents, and other materials as needed. Correspond with our customers through inbound or outbound calls Other duties as assigned Meet quality and performance standards Maintain confidentiality of bank record and documents SKILLS Good verbal and written communication skills Ability to navigate easily on basic computer functions Good customers service orientation skills. Must be willing to work in an environment that requires 100% phone-based customer interaction Flexible to work schedule Bilingual in English and Spanish

EDUCATION & EXPERIENCE

High school Diploma or equivalent 6 months in an office environment with some receptionist experience desired IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays