Admissions Counselor II

Admissions Counselor II Western University of Health Sciences - 4.2 Pomona, CA Job Details Full-time $24.50 - $26.10 an hour 17 hours ago Benefits Paid time off Retirement plan Qualifications Computer operation Microsoft Excel Student recruitment Academic institution experience High school diploma or GED Admissions and enrollment management Desktop applications Colleges/universities Productivity software University experience Full Job Description Reporting to the Associate/Assistant Director of Admissions, the Admissions Counselor II works to convert applications into enrolled students and represents Western University of Health Sciences to prospective students. The successful Admissions Counselor II exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including interviews, phone calls, emails, and information sessions. Works closely with the Associate/Assistant Director of Admissions and Admission Committees before and during interview days for assigned programs. With guidance from the Associate Director of Admissions, the Admissions Counselor II may implement recruitment strategies to reach prospective students through various events. The Admission Counselor II must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.

Knowledge, Skills and Abilities Skills:

Skill in written and verbal communication. Excellent computer skills in Microsoft Word, Excel, PowerPoint and any other software. program required by this position. Strong organizational skills and attention to detail. Good customer service and interpersonal skills. Good time management skills.

Abilities:

Ability to work and concentrate in a busy multi-tasked environment. Ability to manage multiple priorities and meet deadlines in a fast-paced, cyclical environment. Ability to interact effectively with faculty, students, administration, staff and outside contacts. Ability to maintain confidentiality and handle sensitive applicant information with discretion. Ability to work independently while contributing to a collaborative team environment. Ability to problem-solve and respond professionally to applicant questions and concerns. Ability to assist with budget management. Demonstrate a commitment to working in an organization that values and promotes humanism.

Required Qualifications Education:

High school diploma or equivalent. Experience Minimum of two years of experience in university admissions and recruitment or a similar recruitment setting. Preferred Qualifications Bachelor's degree in a related field preferred. Essential Job Duties Key Responsibilities Use CRM system to prioritize and manage daily workflow. Make daily phone calls via the Task Portal to follow-up for outstanding items and communicate next steps at each stage of the funnel. Add appropriate interactions and future follow-up dates via the call form. Key Responsibilities Preparation and facilitation of virtual and on-campus interviews, which could include creating interview slots in CRM, preparing name badges and give-a-way bags, facilitating interview day activities, and conducting admissions presentations. Key Responsibilities Provide superior customer service and cultivate relationships when interacting with prospective students on the phone, in writing, by email and/or in person to determine their educational needs, concerns and interests while promoting the benefits of higher education. This includes timely and accurate communication at every stage of the funnel, while always avoiding misrepresentation. Key Responsibilities Create one-on-one or group advising appointment slots in the Slate CRM. Review submitted documents/questions, or previous application, in preparation for advising appointments. Conduct advising sessions for prospective applicants, applicants, re-applicants, and incoming students. Review course descriptions/syllabi and advise prospective students about course acceptability. Key Responsibilities Work in collaboration and cooperation with leadership and academic divisions to assist with appropriate in-person and virtual recruitment activities including, but not limited to: Campus tours, open houses, and info sessions. May include participation in recruitment events at partner institutions. (grad fairs, presentations, etc.) as needed. Assist with the creation of recruitment presentations that will be used when presenting to partner schools. Key Responsibilities Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, e-mails, applications, interviews, etc. Key Responsibilities Assist with department budget, which may include preparing quarterly reports, budget transfers, ordering supplies, etc. Key Responsibilities Assist with processing admissions decisions in CRM. Key Responsibilities Provide continuous evaluation of processes and procedures during, and at the end of each cycle, with results being used to improve area operations, efficiency, and service to both internal and external customers. Recommend appropriate technological improvements to support enrollment functions. Key Responsibilities Assist with training staff on a variety of topics including admissions requirements/processes and CRM procedures. Attend admissions committee meetings as needed when Associate Director of Admissions is not available. Perform other duties as assigned. Posting Details Continued Work Schedule Typical hours are Monday - Friday, 8:00am- 5:00pm, but may include occasional evenings and/or weekends. Working at WesternU We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable. We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, Our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU's core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people! Expected Pay Scale Minimum $24.50 Hourly Maximum $26.10 Hourly Physical Demands Physical Demands Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to (30) pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus. Describe Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions. Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate. Posting Information Posting Number S01784 Posting Date 05/22/2026 Close Date 05/22/2027 Open Until Filled Yes Conditions of Employment - Background Check To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position. Pay Transparency Act Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications. Equal Opportunity Statement (EEO) It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time. Applicant Documents Required Documents Resume Cover Letter Optional Documents Letter of Recommendation #1 Letter of Recommendation #2 Letter of Recommendation #3 Additional Applicant Document