Admitting Clerk ER

POSITION TITLE

011 - Admitting Clerk

LOCATION

Hospital Setting

REPORTS TO

Director of Patient Finance

REVISION DATE

May 2026

QUALIFICATIONS:

EDUCATION

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

REQUIRED

n/a

PREFERRED

n/a

EXPERIENCE

REQUIRED:

n/a

PREFERRED

Prior healthcare field, patient registration experience, accurate data collection, health insurance experience, detail oriented, knowledge of medical terminology.

OTHER REQUIREMENTS OR LICENSURE

BLS certification or obtains within six months of hire. Computer skills. Customer service skills. Strong organizational and time management skills. Excellent verbal and written communication skills. Strong sense of discretion and professionalism. Strong multi-tasking skills. Critical thinking skills.

JOB DESCRIPTION

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid.

COMPLIANCE AND REGULATORY EXPECTATIONS

All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to: OCH Code of Conduct OCH Policies and Procedures Scope of Practice within License/Certification. HIPAA and HIPAA Security Confidentiality Standards Workplace Safety Mandatory Training Annual Compliance Education

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES

Welcome patients, families, physicians and visitors to Ohio County Healthcare either in person or via telephone. Communicate effectively (both verbal and written) with patients, physicians, and other departments. Receiving and directing incoming phone calls and faxes to the correct locations, distribution of mail, deliveries and messages. Patient registration to include but not limited to emergency department visits, scheduled and unscheduled tests, labs and pathologies, etc. Preregistration and registration of patients. Register the clinical labs and pathologies that are sent over from clinics and surgery. Coordination of patient activities within all departments and their staff. Verifying and obtaining demographic data, insurance information, and completion of mandated forms and paperwork. Identify insurance coverages and distinguish between primary, secondary and tertiary. Obtain case in jury information for Workman's Comp and motor vehicle accident. Scanning mandated cards, forms and information in patients' charts, including correct orders. Retrieving orders from patients, physicians, and emails. Attends to billing issues as needed and collects payment. Accepting co-pays when needed and assisting patients with billing issues. Completes registration process and collects patient demographic information inputting into electronic medical record. Obtain and verify patient demographic and insurance information. Scan demographic documents into the patients' chart in electronic medical record. Accurately enter or update the required information in the electronic medical record. Coordination of patient activities with all clinical departments and their staff and assisting all other departments as necessary. Obtains information from physician's offices and other resources, if necessary to complete the registration process Provides federal and state information on the general conditions of admissions, consent, assignment of benefits regarding advance directives, patients' rights and responsibilities, HIPAA and obtains signed acknowledgements. Obtain all needed documents and signatures. Accurately completes the Medicare questionnaire. Collect co-pays, TOS payments, prepayments and any outstanding balances. Close out and count cash drawer, complete bank deposit. Assists in fulfilling daily operations of admitting department and ability to communicate effectively via telephone, email and in person. Responds to changes in the work schedule as necessary by assisting in other areas of registration when needed. Maintains proper phone etiquette. Keep the registration desk and surrounding area stocked with necessary forms and office supplies. Additional task as assigned by management.

QUALIFICATIONS

EDUCATION:

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

REQUIRED

n/a

PREFERRED

n/a

EXPERIENCE

REQUIRED:

n/a

PREFERRED

Prior healthcare field, patient registration experience, accurate data collection, health insurance experience, detail oriented, knowledge of medical terminology.

OTHER REQUIREMENTS OR LICENSURE

BLS certification or obtains within six months of hire. Computer skills. Customer service skills. Strong organizational and time management skills. Excellent verbal and written communication skills. Strong sense of discretion and professionalism. Strong multi-tasking skills. Critical thinking skills.