Advocacy Service Administration Assistant

The Otsego County Commission on Aging (OCCOA) Advocacy Department, in Gaylord, Michigan, is seeking a caring and compassionate Advocacy Services Administrative Assistant to join our team. The ideal candidate will be friendly, self-motivated, learn easily and quickly, provide exceptional customer service, possess basic technology skills, and assist the department with administrative tasks, in the spirit of teamwork and professionalism.

Responsibilities:

Provide information and assistance to clients Handle incoming phone calls professionally and efficiently Schedule appointments and manage calendars Perform filing and data entry tasks Generate and submit reports as required Adhere to organization policies and procedures Collaborate effectively with team members

Qualifications:

High school diploma required; associate or bachelor's degree preferred Experienced with phone systems, data entry, databases, and calendars Basic proficiency in MS 365 (Outlook, Excel, Word) Prior experience in customer service is a plus Valid driver's license and reliable transportation

Required Competencies:

Excellent customer service skills (friendly and professional) Self-motivated and able to learn easily and quickly Organizational and teamwork skills Ability to multitask and prioritize effectively

Work Schedule:

26 hours per week Monday through

Friday Benefits:

Flexible Benefit Cafeteria Plan Paid Vacation and Sick Time Agency Holidays Opportunity for additional training and professional development

Additional Requirements:

Background and reference checks Pre-employment drug screening Physical examination How to

Apply:

Interested candidates should submit a resume and a completed employment application by mail to: Communications CoordinatorOtsego County Commission on AgingP.O. Box 430Gaylord, MI 49734-0430 Employment Applications can be found at: https://otsegocountycoa.org/wp-content/uploads/2018/07/Job-Application-Form-2012.pdf We are an equal opportunity employer (EOE).