After Hours Customer Services -Transportation

After‑Hours Customer Support Representative - Over‑the‑Road Transportation This role provides after‑hours operational support to over‑the‑road (OTR) drivers, including roadside assistance coordination , fuel card troubleshooting , and routing support to keep freight moving safely and efficiently. Core Responsibilities Roadside Assistance Coordination — Respond to driver breakdowns, assess the situation, and dispatch approved vendors for towing, mechanical repair, tire service, or emergency support. Maintain communication with drivers and vendors until resolution. Fuel Card Support — Troubleshoot fuel card issues, process card resets, authorize emergency fuel purchases, and verify account status to prevent delays. Driver Routing Assistance — Provide route guidance, update trip plans, assist with navigation challenges, and ensure drivers follow safe and efficient paths based on weather, road closures, and customer requirements. Issue Escalation — Identify urgent or high‑impact issues and escalate to on‑call leadership or maintenance teams when necessary. Communication Management — Maintain clear, calm, and timely communication with drivers, vendors, and internal teams during after‑hours operations. Documentation & Logging — Accurately record all calls, incidents, resolutions, and vendor interactions in the company's transportation management system. Safety Monitoring — Support compliance with DOT regulations, hours‑of‑service rules, and company safety policies during overnight operations. Required Skills & Qualifications Transportation Industry Knowledge — Familiarity with OTR trucking operations, driver needs, and common roadside issues. Problem‑Solving Skills — Ability to quickly assess situations and make sound decisions under pressure. Communication Skills — Clear verbal and written communication, especially during stressful or time‑sensitive events. English and Spanish required Technical Proficiency — Ability to use dispatch systems, fuel card portals, routing tools, and communication platforms. Customer Service Mindset — Patience, empathy, and professionalism when supporting drivers and vendors. Time Management — Ability to prioritize multiple issues during high‑volume after‑hours periods. Work Environment & Schedule After‑Hours Shifts — Evenings, nights, weekends, and holidays as part of a rotating schedule. Fast‑Paced Operations — High volume of calls and rapid decision‑making. Independent Work — Limited supervision; strong autonomy required. Performance Expectations Timely Response — Quick acknowledgment and resolution of driver issues. Accurate Documentation — Complete and precise logging of all interactions. Driver Satisfaction — Maintain positive relationships and support driver retention. Operational Continuity — Keep freight moving with minimal downtime.

Pay:

$675.00 - $800.00 per week

Work Location:

In person