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Sr Visitor Services Associate
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Florida International University
Miami, FL (In Person)
$37,950 Salary, Full-Time
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Job Description
Sr Visitor Services Associate Florida International University - 4.3 Miami, FL Job Details $37,950 a year 15 hours ago Benefits Flexible schedule Qualifications Food service health code compliance High school diploma or GED Full Job Description About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary The Senior Visitor Services Associate is responsible for supporting the daily operations of admissions while ensuring a high level of customer service and a welcoming visitor experience. This position assists with front-of-house operations, greeting and orienting visitors, answering phone calls and emails, supporting special projects, and helping maintain an orderly, safe, and professional environment in public-facing areas of the museum. The Senior Visitor Services Associate also helps monitor visitor flow, communicates operational concerns to appropriate staff, and supports the smooth coordination of daily museum activities and special events. Supports daily public-facing museum operations with a focus on professionalism, organization, and efficiency. Welcomes, orients, and assists guests, patrons, and members of the public in a timely and courteous manner. Maintains awareness of activity in public areas, supports orderly guest movement, identifies operational concerns, and communicates issues to appropriate museum staff as needed. Facilitates sales transactions using Point of Sale (POS) systems, including cash handling and credit card processing on a daily basis. Maintains accuracy, accountability, and professionalism in all payment-related activities while supporting smooth and secure front-facing operations. Assists with the set-up and facilitation of special museum events, evening programs, festivals, lectures, receptions, and other public programs. Supports guest check-in, wayfinding, program flow, public area readiness, and general front-facing coordination to help ensure events run smoothly and professionally. Assists guests, patrons, and members of the public with Museum Shop and Café purchases, including merchandise selection and food and beverage orders. Processes sales transactions and helps maintain displays, organization, cleanliness, and readiness of public-facing retail and café areas. Maintains a well-informed, working knowledge of exhibitions, programs, public amenities, museum guidelines, and services available at The Wolfsonian-FIU. Provides accurate information to guests, patrons, staff, and members of the public, and supports the ongoing training of front-facing staff to ensure consistent communication and smooth daily operations. Supports a positive public experience while promoting the welfare and daily operations of the Museum. Communicates with guests, patrons, program attendees, and members of the public with varying interests, needs, and abilities. Assists with questions and concerns in real time, helps resolve issues professionally, and escalates operational matters to appropriate staff when necessary. Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit. Minimum Qualifications High school diploma or GED and four (4) years of customer service or related experience. Departmental Requirements Complete and maintain training and certification for food safety and responsible alcohol sales and service to food safety and responsible vendor regulations and standards. Must complete and maintain ServeSafe training for food and beverage services within one month of employment. Desired Qualifications Comfortable working with the general public, trustees, members, and donors on the phone and/ or in person. Job Category Staff Advertised Salary 37,950.00 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Working Condition(s) Required to spend 50% or more of time operating a computer Pre-Employment Requirements Expanded Background Check Other Information Ability to work flexible hours as needed. How To Apply Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. This posting will close at 12:00 am of the close date. How To Apply Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. This posting will close at 12:00 am of the close date. How to Claim Vet Preference Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions.