Resource Center Associate

Exodus Family Ministries is seeking a Resource Center Associate to join our close-knit, supportive team serving individuals experiencing homelessness and hardship in the Louisville community. This is a front line, hands-on role that combines client support, facility operations, transportation, and day-to-day center upkeep. It is meaningful, fast-paced, and physically active work in a ministry environment centered on compassion, dignity, and practical care. As a Resource Center Generalist, you will be working directly with guests of the Resource Center many of whom are navigating crisis situations. You will play a key role in helping ensure the center runs safely and smoothly while providing respectful, structured support to those we serve. Key Responsibilities Client Support & Engagement Greet guests and provide welcoming, respectful assistance Support use of showers and laundry services, ensuring policies and time limits are followed consistently and compassionately Help de-escalate situations when needed, using training and sound judgment Maintain a calm, structured environment for all guests and volunteers Facility Operations Clean and maintain showers, restrooms, laundry areas, kitchen, and shared spaces throughout the day Launder, sort, and distribute clothing and linens, including heavily soiled items Restock supplies and maintain organized, sanitary spaces Assist with loading/unloading deliveries, donations, and pantry supplies Help with setup and cleanup for distribution days and events Administrative & Team Support Assist with guest sign-in, data entry, and basic administrative tasks Support volunteers during shifts and help with onboarding when needed Communicate regularly with team members to coordinate daily operations Schedule Full-time - 8:00 AM - 4:00 PM What Makes Someone Successful in This Role This position requires a unique combination of traits. The most successful team members are: Mission-driven and grounded in compassion for people experiencing homelessness Emotionally resilient , able to stay steady when working with individuals in crisis Firm but empathetic , able to set and maintain boundaries with kindness and consistency Flexible and adaptable , comfortable with shifting priorities throughout the day Non-judgmental and steady under pressure , able to handle difficult or emotionally heavy situations without taking things personally Team-oriented , communicating closely with a small, supportive staff throughout the day Qualifications Required High school diploma or GED Strong interpersonal and communication skills Ability to remain calm and effective in high-need environments Basic proficiency with MS Office (Word, Excel, Outlook) Preferred 1-2 years of experience in nonprofit, social services, ministry, or administrative support Experience working with vulnerable or unhoused populations Physical Requirements Frequent standing, walking, and reaching Occasional lifting (up to 30 lbs) Ability to navigate stairs and uneven terrain Constant interaction requiring hearing, speaking, and visual awareness Occasional travel required Spiritual Alignment This position requires alignment with Christian values and practices, including: Personal relationship with Jesus Christ as Lord and Savior Agreement with the authority of the Bible as God's Word Alignment with Exodus Family Ministries Statement of Faith Active participation in a local evangelical church Commitment to Christian witness, prayer, and spiritual growth Consistent Christ-like example in conduct and attitude About Exodus Family Ministries Exodus Family Ministries is a faith-based organization serving individuals and families experiencing homelessness and hardship. Our Resource Center exists to provide practical support, dignity, and consistent care to those navigating some of life's most difficult circumstances. Our team is small, close-knit, and highly communicative, relying on collaboration and mutual support to serve our guests effectively each day. EFM an Equal Opportunity Employer.