Guide Team Lead

Guide Team Lead Baltimore, MD Job Details $19.75 an hour 1 day ago Benefits Paid jury duty Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Referral program Qualifications Hospitality Some college Computer operation Report writing Operations management Outdoor work Customer service Computer literacy Shift management English Mid-level High school diploma or GED Driver's License Supervising experience Team management Driving Productivity software Mobile devices Full Job Description "Your Community Needs You"•"Begin Your Journey as a Block By Block Team Leader Today!"

Pay Rate:

$19.75/hourly

Preferred Experiences/Skillset:

Customer service + Hospitality Ability to work outdoors in ALL weather conditions

Required Experiences/Skillset:

Prior managerial/supervisory experience

Shift Specifics:

Open availability encouraged to accommodate the needs of the team Sun.•Tues. from 1:30pm to 10:00pm OFF Days = Wed. & Thu. Fri. & Sat. from 2:30pm to 11:00pm So Why Block by Block At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed. Our Mission Statement is as follows: "With pride, we make public spaces friendly and vibrant for the communities we serve." Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador. But don't just take it from us; here's what our colleagues think from our Fall 2024 Employee Satisfaction Survey. o 95.2% are happy that they selected Block by Block to work with o 91.2% of employees would recommend Block by Block to a friend or family member looking for a job o 91.9% of employees believe their direct supervisor is approachable and supportive o 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier)

ESSENTIAL FUNCTIONS

Front Line Leadership:

Responsible for managing shift duties of the clean and safe ambassadors while ensuring compliance with all Block by Block standards, best practices, procedures, and policies. Being fair and holding the team responsible for completing projects and remaining productive. Responsible for communicating and leading daily shift briefings while assigning duties and zones, reviewing events, weather, and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors. Provide guidance and direction for on-street and in-field operations.

Reporting:

Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Operations Manager.

Professionalism:

Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism. Clean, neat, and buttoned up.

Physical Abilities:

Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication:

Must be able to speak, read, and write the English language in order to create basic reports.

Computer Skills:

Must be proficient in computer usage and in Microsoft Office products. Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to Make a Difference? If you're proactive, community-driven individuals and like working in a team environment, apply today for this fantastic role to help become part of our thriving public space! Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are proud to offer the following benefits:

Insurance :

Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off : Vacation, Sick Time and/or PTO ( Only where required by local requirements and contract agreements ), Paid Leave ( only where required by law ), Holidays ( only where required by contract agreement ), Floating Holidays ( only where required by contract agreement) , Birthday Pay ( eligible after one year of service at most locations unless otherwise stated in CBA ), Jury Duty ( only where required by law ).

Other :

401

K Retirement Savings Plan Requirements:

EDUCATION REQUIREMENT

•High School Diploma or College Preferred

PHYSICAL ABILITIES

•Must have the physical capacity to traverse continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear. Must be able to lift 50 lbs or more when needed.

COMMUNICATION

•Must be able to speak, read, and write the English language in order to create basic reports. Basic knowledge of smart phone technology

VALID DRIVERS LICENSE

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Shift:

2nd

Shift Req Benefits:

We are proud to offer the following benefits:

Insurance:

Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off:

Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Bonuses:

Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).

Other:

401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Compensation:

$19.75•19.75