Senior Associate - CC Base Operations

Job Description Base Operations & Performance:

Operational Excellence Contributing towards maintenance of defined OTP levels Coaching and counselling allocated crew Attend daily crew briefings as defined in performance indicators - creating a service focus and customer delight with each crew set Meeting with crew post-flight to enquire about the flight and customer feedback Assisting in the implementation of measures to improve NPS ensuring timely corrective action Communicating with crew - sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc. Assisting in managing crew availability as defined in performance indicators Assisting in conducting inquiries on discipline cases as per the defined process Highlighting delays in grounded crew Sharing appreciations and ensuring updations to crew files Providing objective and timely inputs as defined in the process on crew promotion, contract renewal, and probation confirmation Assisting with situational / operational exigencies, over and above day-to-day operations, as and when required Safety Reiterating safety updates to allocated crew Contribution towards adherence to DGCA regulations, conformance to audits Escalating violations based on defined SOPs Crew Engagement Ensuring attendance by allocated crew and ground teams in periodic engagement activities Understanding and addressal of day-to-day crew concerns - including but not limited to hotel, transport, compensation, uniforms etc. Monitoring inputs by crew on internal communication platforms, recommending corrective action where required Rostering Communication of emergency leave requests by crew

Crew Training:

Assisting in the implementation of planned interventions

Administration:

Assisting in smooth operations at base and adherence to SOPs Liaising with intra departmental stakeholders for operational effectiveness Coordinating with internal stakeholders on matters related to crew and operations Assisting in the updation of system and crew cluster performance records Assisting in the maintenance of quality infrastructure management at base, escalating concerns

People Management & Development:

Managing and developing crew and ground reportees Providing objective inputs based on performance and potential for the growth and development of reportees