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Job Description
GUEST SERVICES ASSOCIATE - MYSTERY ROOM
We're looking for an energetic, service-oriented individual to join our team as a Mystery Room Associate at the Salmon Run Mall in Watertown, NY!
Location:
Salmon Run Mall, Watertown, NY Availability:
Weekends, Weekdays Pay:
Competitive hourly wage + performance bonuses... and earn a raise after your first 90 days!
APPLY NOW
: https://allinadventures.com/careers/apply When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun".
WHEN YOU BECOME ONE OF OUR STORE LEADERS, YOU
Roll Out the
Red Carpet:
Greet guests with genuine enthusiasm and make them feel instantly welcomed Set the
Stage:
Guide players into their adventure with clear waiver/safety instructions, energy, and confidence Keep the
Energy Alive:
Check in on gameplay, deliver clever hints (not answers) when needed, and cheer on guests as they conquer challenges Celebrate Big (and Small)
Wins:
Offer and snap keepsake photos, encourage high-fives, and make every group leave smiling Flip the
Room Fast:
Restage themed mystery rooms quickly and accurately - so every group starts fresh Be the Calm in the
Chaos:
Adapt between slower days and fast-paced rushes, always keeping a cool head and positive attitude
Deliver Guest-First Service:
Listen carefully to guest feedback, resolve concerns with urgency, and always go above and beyond Support the
Team:
Collaborate with coworkers, jump in where needed, and help keep the entire escape room looking ready-to-go Make a
Contribution:
Help drive the scorecard and achieve 3 "Rs" (Revenue, Reviews & Responsibilities)
WHAT WE'RE LOOKING FOR
High School diploma (or GED) A natural people-person with good communication skills Previous guest or customer service experience Attention to detail and an "All In" attitude Flexibility to work days, nights, weekends, and holidays Physical ability to reset rooms (lift up to 50 lbs) and keep pace with operations Must successfully pass a professional background screen
WHY YOU'LL LOVE IT HERE
A fun, casual, family-friendly environment (where quirkiness, costumes, and humor are a plus!) Work-Life Balance! (Typical 6-hour work shifts between the hours of 11am - 8pm) Career growth opportunities, competitive wages, a 90-day pay incentive and paid quarterly bonuses A workplace that values authenticity, teamwork, and guest-centered hospitality
READY TO GO ALL IN?
Don't let the clock run out on this opportunity.
Apply online at [ https:
//allinadventures.com/careers/associate] for immediate consideration! All in Adventures, LLC. is an equal opportunity employer and affirmatively seeks diversity in its workforce. All in Adventures recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
