Member Service Representative Feed and Grain

Premier Cooperative is looking for a Member Service Representative (MSR) to support our Westby Feed & Grain location. This role is a key position responsible for customer service, administrative support, and grain receiving operations, ensuring accurate transactions and a positive member experience. Key Responsibilities Customer Service Provide excellent service to patrons in person and over the phone Assist customers with orders, questions, and transactions Build strong relationships with members and promote cooperative services Communicate effectively with team members to ensure smooth operations Administrative & Office Support Accurately enter transactions, invoices, and customer records Maintain organized filing systems and documentation Support grain accounting, contracts, and reporting processes Assist with feed order entry, tickets, and coordination as needed Safety & Compliance Follow all OSHA, DOT, and company safety policies Maintain a clean, organized, and safe work environment Support compliance with grain handling and recordkeeping requirements Team Support Assist feed, grain, and other location operations as needed Provide support during peak seasons, including extended hours during harvest Perform additional duties as assigned by management Grain Receiving Receive inbound grain deliveries and assist with daily grain operations Operate truck scale and ensure accurate scale tickets and documentation Verify grain quality, weights, and required information at intake Coordinate grain flow with operations team during busy periods (especially harvest) Maintain accurate grain records, contracts, and inventory tracking Ensure compliance with all state and company grain handling regulations Qualifications Previous ag, grain, or office experience preferred Ability to operate or learn grain scale systems and software Strong attention to detail and accuracy Excellent customer service and communication skills Ability to work in a fast-paced, team-oriented environment Willingness to work extended hours during peak seasons Physical & Work Environment Ability to lift up to 50 lbs and remain on feet for extended periods Work environment includes office and grain facility exposure (dust, noise, weather conditions) Why Join Premier Cooperative? Strong team environment rooted in local agriculture Opportunity to grow within feed and grain operations Competitive pay and benefits