Relocation Agent

Job Summary We are seeking a passionate and experienced Relocation Agent to join our team on a project-based basis. In this role, you will be responsible for assisting tenants in relocating from subsidized housing units outside of the project. This requires a strong understanding of housing resources, excellent client service skills, and the ability to navigate complex situations with empathy and professionalism.

Key Responsibilities:

Conduct thorough needs assessments: Meet with tenants to understand their individual needs, preferences, and relocation challenges. Gather information on housing affordability, accessibility, and transportation needs.

Develop and implement relocation plans:

Assist tenants in identifying and exploring suitable housing options within their budget. Provide guidance on rental applications, lease agreements, and security deposits. Assist with the coordination of move-in dates and any necessary transportation arrangements.

Advocate for tenant rights:

Ensure that tenants are informed of their rights and options throughout the relocation process. Advocate for tenants' needs with landlords, property managers, and other relevant agencies.

Maintain accurate records:

Document all interactions with tenants and maintain detailed records of relocation activities. Prepare reports on relocation outcomes and identify areas for improvement.

Build and maintain relationships:

Collaborate with landlords, property managers, social service agencies, and other community partners. Provide excellent customer service to all stakeholders.

Qualifications:

High School Diploma or equivalent required; Associate's Degree preferred. 5 years of experience in customer service, social services, or a related field. Strong understanding of local housing markets and resources. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Strong organizational and time-management skills. Valid driver's license and reliable transportation. Florida Real Estate License preferred, not required.