Back Intern - Programme Monitoring and Evaluation

Work LocationNew York Expected duration6 months Duties and ResponsibilitiesThe intern will contribute to the end-to-end lifecycle of \"Cidy\", a Copilot Studio multi-agent system that improves internal efficiencies and provides client administrative support, by helping define requirements, design agent behaviors, build and test flows, curate and structure knowledge sources, support deployment, and help maintain the solution post-release.

The specific tasks include:

• Design and document the multi-agent architecture in Copilot Studio (agent roles, tools/actions, handoffs, escalation paths, and guardrails).
• Build agent topics, prompts, and actions; integrate with internal data sources and systems as permitted (e.g., FAQs, forms, service workflows).
• Develop test plans and perform functional, regression, and safety testing (including prompt/response evaluation) to improve accuracy, reliability, and user experience.
• Populate and maintain Cidy's knowledge: collect, clean, structure, and version internal and client administrative content; define taxonomy/metadata and update knowledge articles as processes change.
• Support deployment activities: environment configuration, release notes, user guidance, and change management; monitor adoption and capture user feedback for iteration.
• Service and maintain Cidy post-deployment by triaging issues, tuning prompts/flows, updating knowledge sources, and tracking performance metrics and incident trends.

Qualifications/special skillsApplicants must meet one of the following requirements: (a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); (b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor's degree or equivalent). Applicants to the UN Internship Programme are not required to have professional work. experience. However, a field of study that is closely related to the type of internship that you are applying for is required. Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master's or Ph.D. Programme or equivalent, or have completed a Bachelor's, Master's or PH.D. Programme. Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage. Applicants should have good knowledge of standard software applications, especially MS Word, MS PowerPoint, and MS Teams. Ability to draft news articles and/or social media posts in desirable. Ability to design surveys and polls is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. Fluency in spoken and written English is required for the internship. Knowledge of an additional official UN language is an advantage. Additional InformationNot available. Intern Specific textInterns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer. No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS

(APPLICATION, INTERVIEW

MEETING, PROCESSING, OR TRAINING

).

THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.

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