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RV Park and Campground Manager
Job
Confidential
Hemet, CA (In Person)
$48,880 Salary, Full-Time
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Job Description
Tucalota Springs RV Park & Campground is a quiet, family-friendly destination nestled in the foothills of Temecula Wine Country. Our 80-site RV park offers guests a peaceful retreat with exceptional customer service and a welcoming atmosphere. We are seeking a motivated, customer-focused RV Park Manager who enjoys working independently, solving problems, and creating an outstanding guest experience. Position Summary The RV Park Manager is responsible for the day-to-day operation of the campground office and guest services. This individual serves as the primary point of contact for guests, manages reservations and check-ins, maintains positive customer relationships, and helps ensure the park remains clean, organized, and welcoming. The ideal candidate is organized, dependable, professional, and passionate about hospitality. Essential Duties & Responsibilities
- Welcome guests and facilitate check-in and check-out procedures
- Answer incoming phone calls and respond to email inquiries regarding reservations and park amenities
- Process reservations, payments, and cancellations accurately
- Provide exceptional customer service to current and prospective guests
- Build positive relationships with long-term and short-term guests
- Collect site fees and maintain accurate records
- Issue notices and communicate park policies professionally and respectfully
- Address guest concerns, complaints, and compliments promptly and courteously
- Monitor campsites and common areas for cleanliness and compliance with park standards
- Coordinate with maintenance personnel regarding site or facility issues
- Perform general office and administrative duties, including filing, data entry, and record keeping
- Assist with special projects and daily operations as needed Qualifications
- Previous experience in hospitality, customer service, property management, or a related field preferred
- Excellent verbal and written communication skills
- Friendly, professional, and service-oriented attitude
- Strong organizational and time management skills
- Ability to work independently with minimal supervision
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Strong attention to detail
- Basic computer proficiency, including Microsoft Office
- Experience with Campground Master or other reservation software is preferred but not required Schedule
- Full-Time Position
Office Hours:
9:00 AM- 5:00 PM
- Some flexibility required
- Weekend and holiday availability required
- Schedule includes rotating coverage to ensure park operations seven days per week
Pay:
$22.00- $25.