Workplace Experience Supervisor - Menlo Park CA

Elevate Your Career with CBRE - Join a Fortune 500 Leader! If you are ready to make a difference and be part of one of the world's most admired and sustainability-focused companies, CBRE is the right place for you. Why Choose CBRE?

Unbeatable Perks:

Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.

Comprehensive Benefits:

Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.

Inspiring Work Environment:

Experience an innovative work environment that focuses on the culture of growth, collaboration and communication. Don't miss out on this opportunity to develop and thrive in your career. Apply today and be part of something extraordinary! Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. About the

Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Maintain records of costs incurred by workplace team activities. Review invoices as needed. Respond to customer requests and complaints about the experience services department. Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery. Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives. Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new techniques to ensure the team is able to meet its objectives. Has a direct impact on the team objectives as well as the objectives of related teams. Ensure personal and team outcomes have a positive impact on customer objectives. Lead by example and model behaviors that are consistent with

CBRE RISE

values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred. In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. Requires the ability to explain complex concepts or sensitive information. Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with a master-level inquisitive mindset.