Club Host Supervisor, TD Garden

The opportunity Delaware North Boston Holdings is hiring a Club Host Supervisor to join our team at TD Garden in Boston, Massachusetts. As Club Host Supervisor, you will support and lead Club Hosts to deliver polished and memorable service for guests attending games, concerts and special events. You'll serve as a key point of contact on event days, supporting service delivery, resolving guest needs, and partnering with internal teams to ensure smooth operations in a fast-paced, high energy environment. Apply now and help create standout moments for every guest. Pay $21.00 - $21.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules What will you do? Supervise Club Hosts during events, ensuring readiness, professionalism, and service standards Lead pre-event roll calls and communicate priorities from the Guest Experience Manager on Duty Respond to Club Host calls and escalate guest issues when appropriate Support service recovery and in event guest experience initiatives Deliver prompt, positive guest service Partner with internal teams to ensure seamless event operations More about you 1-2 years of supervisory experience in a customer service environment Experience working in fast paced, guest facing settings preferred Strong communication skills and confidence engaging with guests and clients Availability to work nights and weekends, covering at least 50 percent of monthly events Ability to work independently while following clear direction Physical requirements Ability to work in loud environments with flashing lights and lasers Ability to push or lift lightweight objects Capable of assisting guests using wheelchairs or other mobility devices Ability to use a radio with an ear piece Shift details Events Who we are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.