Usher Supervisor, TD Garden

The opportunity Delaware North Boston Holdings is hiring part-time Usher Supervisors to join our team at TD Garden in Boston, Massachusetts. The Usher Supervisor will lead and oversee the work of Usher team members at the property. Pay $21.00 - $21.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules What will you do? Supervise the work of and provide leadership for the Ushers, Ticket Takers, Elevator Operators and Directors on all public levels of TD Garden. Interact with clients and guests to provide front-line customer service and assistance. Ensure all facility, guest and employee policies are adhered to during events as well as ensure personal compliance with working terms and conditions in Collective Bargaining Agreement. Resolve guest ticketing and seating issues. Maintain technology including ticket scanning equipment, two-way radios and other devices. Facilitate the resolution of ticketing problems, seating problems, and guest complaints and call for assistance and report any accidents or injuries. Conduct in ‑ event service delivery assessments for team members using company ‑ issued communication devices. Ensure proper setup of front-of-house areas Work with Departments including Event Management, Security, Guest Services, Boston Bruins and Boston Celtics to ensure an enjoyable entertainment experience for all of our guests Assist in enforcing building policies and monitoring crowds Report disorderly conduct and other unsafe conditions or situations to security. More about you Must have 2-5 years of supervisory experience, preferably within an entertainment venue and/or a union environment. Knowledge of Ticketmaster Access Manager software a plus. Must have a professional demeanor, customer service background, strong work ethic and be able to handle pressure effectively. Excellent decision making, problem resolution, communication and interpersonal skills are required. Must be willing to work a flexible schedule including nights, weekdays, weekends and holidays. Must regularly be available by 5pm on weekdays and work approximately 60% of events. (For the event schedule visit tdgarden.com) Must be able to walk, climb stairs, stand on your feet for extended periods of time and carry 10 pounds with or without accommodation. Physical requirements Standing and walking for the entire length of the shift. Shift details Events Who we are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.