Park Operations Superintendent

Park Operations Superintendent Riverside, CA Job Details $33.01 - $48.33 an hour 1 day ago Qualifications Retail sales transactions Internal controls Mapping using GIS Guest relations Operations management Procedural guides Event coordination Fire codes and regulations Training material drafting Hiring Team management Employee relations management GIS software Public relations Budget preparation Maintenance management Productivity software Local ordinances Senior level POS systems Certified Park & Recreation Professional Cash handling Leadership Overseeing training Internal audits Customer complaint resolution Staff development Performance evaluation Full Job Description JOB Riverside County Park and Open-Space District is seeking a Park Operations Superintendent (Park Superintendent) The Riverside County Regional Park and Open-Space District is seeking a Park Operations Superintendent to oversee and direct front-of-house operations across seven Regional Parks. This role ensures consistent, high-quality customer service, efficient entry workflows, and adherence to District standards. The Superintendent provides leadership and guidance to front-line staff and supervisors, manages daily operations, and maintains accurate POS and cash-handling practices.

Key responsibilities include planning and delivering annual training for all front-of-house personnel, including POS system use, customer service, and de-escalation techniques. The position develops and audits the District's Field Service Manual and creates site-specific operations guides. The Superintendent also oversees small-scale programming events, supports preparation for larger District events, and assists in managing camp hosts and caretakers.

The role works collaboratively with the Park Maintenance Superintendent and other District managers to address operational needs, prioritize repairs, track visitation trends, update training materials, evaluate staff performance, and maintain safe, welcoming park environments across all sites.

Ideal CandidateThe ideal candidate is an experienced parks operations professional who brings strong leadership, creativity, and a solution-focused mindset to a geographically dispersed team. They understand the operational needs of diverse park facilities such as campgrounds, cabins, RV sites, volunteer and camp-host programs, and aquatic features including splash pads and pools. They are equally comfortable supporting kiosk operations, guest check-in procedures, retail inventory, cash handling, and customer service standards.

The successful candidate excels at coordinating staff across multiple locations, conducting both virtual and in-person check-ins, job walks, and park tours. They are highly organized, capable of planning park programming and activity schedules, and adept at developing clear operational resources and training materials.

They are skilled in using tools such as ArcGIS, Microsoft Office, and mobile platforms to enhance field operations and data accuracy. They manage time effectively, completing regular site inspections and program evaluations, and demonstrate a strong commitment to supporting staff at all levels. Their collaborative approach ensures smooth alignment with the Park Maintenance Superintendent and helps deliver safe, high-quality visitor experiences throughout the District.

Preferred certifications include Certified Park & Recreation Professional (CPRP) and Aquatic Facility Operator (AFO).Meet the Team!

The Riverside County Regional Park and Open-Space District is a nationally accredited agency who strives to be the regional leader in improving lives through people, parks, places, and programs. Their mission is to acquire, protect, develop, manage, and interpret for the inspiration, use, and enjoyment of all people, a well-balanced system of areas of outstanding scenic, recreational, and historic importance.

EXAMPLE OF DUTIES

Plan, organize, coordinate, and review the operation, maintenance, and program activities of regional park facilities.

• Prepare specifications and monitor contractual maintenance services.
• Prepare budget estimates and assist in formulating and administering program plans and division policies; supervise the enforcement of park rules, regulations, and policies.
• Instruct and train subordinate personnel in the performance of their duties, including maintaining good public relations, enforcing County ordinances pertaining to the park program, and complying with park rules, regulations, and fire prevention practices as established by the State Department of Forestry and U.S. Forest Service.
• Resolve field employee relations problems or make recommendations for corrective actions; participate in hiring, promoting, disciplining, and terminating personnel; prepare reports and maintain records on all phases of park operations.
• Confer with staff and inspect park facilities and open spaces to evaluate effectiveness of operations, maintenance, and recreation programs; observe and review the work of employees for compliance with rules and regulations, and to determine the status of employee training and development; schedule and conduct staff meetings.
• Maintain effective relations with other agencies and the public; promote interest and participation in parks and recreation programs.
• Maintain internal control of fees collected, and recommend new or revised fee structures as required; plan and implement outdoor recreation and interpretive programs.
• Respond to inquiries and complaints from officials and the public; develop and recommend long-range operations and maintenance programs.
• Make recommendations for building or repair projects and coordinate the implementation of new construction or park improvement projects.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment: Please contact Angela Tavaglione at or (951) 966-3590. Please allow 1-2 business days for response.