Lead Technician, Pest (Charleston, SC)

Lead Technician, Pest (Charleston, SC)

Location:

Charleston, SC Type:

Full-Time Department:

Operations Coverage:

The Greater Charleston, SC Market Across Residential and Commercial Properties The Role Cerv Property Solutions delivers unified, tech-enabled property care with one standard of white-glove excellence across residential and commercial properties. We simplify property ownership and management by combining expert execution, proactive service, and polished professionals under one roof. We are hiring a Lead Technician, Pest in Charleston, South Carolina to deliver on our white-glove operational excellence for our pest control customers. This is a "Player-Coach" position. You will manage and service your own designated route (the "Player") while providing field training, quality assurance, and compliance oversight for our San Antonio Pest Experts (the "Coach"). More importantly, you will serve as the Responsible Certified Applicator for this branch, ensuring all operations meet Texas Department of Agriculture (TDA) standards. You will act as a courageous leader, empowered to challenge the status quo and build a team that brings a new level of integrity and customer-centricity to the property care industry. You will report directly to the VP, Operations. What You'll Build & Own The "One-Cerv"

Mentality:

You are more than a team lead, you are a brand ambassador for the entire Cerv Property Solutions platform. You will champion a "one-team" culture, proactively identifying opportunities to support the Cerv vision, ensuring standards are consistently met, regardless of the task.

Licensing & Compliance:

You will provide your professional license to the branch, ensuring all Pest Experts and vehicles remain in 100% compliance with state regulations.

Route Production:

You own the execution of your designated route, maintaining a high standard of service and efficiency to drive your production-based earnings.

Technical Mentorship:

As the lead technical expert, you will run weekly training sessions to ensure every Pest Expert is equipped in application and safety.

Quality Control:

You will conduct field audits and "ride-alongs" to maintain Cerv's white-glove service standard across all residential and commercial properties.

What Success Looks Like A-Player Retention:

The area team operates with a culture of high accountability, consistently meeting the A-Player retention rate.

Customer Commitment:

Clients view Cerv as a trusted partner, demonstrated by achieving the Customer Retention goal.

Upsell & Growth:

Revenue penetration goals are consistently met, generating a defined quota of upsell services per quarter.

Process Compliance:

All operational processes are strictly followed, resulting in a compliant branch.

Resilience:

The team maintains composure and effectiveness during unexpected crises, demonstrating resilience & adaptability to change without impacting quality. What We're Looking For Required Competencies & Experience 3-5+ years of structural pest control experience.

Active License:

You are a Certified Application (CA) in good standing.

Ownership & Urgency:

Demonstrated A-player mindset with a deep-seated sense of personal ownership for all outcomes, intolerance of mediocrity, and a proactive approach to challenges.

The High-output Player:

You thrive in the field and hunger to maximize your earnings through efficient services and proactive upsells.

Team Builder:

Inherent drive to mentor, elevate, and empower front-line team members, viewing team success as the primary measure of achievement.

Results-Oriented:

An uncompromising internal standard for quality and a proven track record of translating high-level goals into flawless front-line reality.

Proactive Communication:

Natural ability to anticipate needs, proactively surface potential issues, and identify opportunities for value-adds/upsells before being prompted.

Resilience & Adaptability:

Ability to maintain composure and pivot quickly in response to changing business needs or operational crises. Strong technical knowledge of the nuances between different solutions, interiors/exterior treatments, and structural termites. Preferred Residential and Commercial Pest Control Experience Dual certification in both Pest and Termite & Wood Destroying Insect Control Experience or comfort with sales or upsell acumen in a service-based industry Compensation and Benefits License stipend plus Production-Based compensation Commission-based incentives tied to new and existing customer penetration

Company Vehicle & Fuel:

Provided for all route operations

Health Benefits:

Health, dental, and vision Why Cerv Cerv Property Solutions is built for A-players who take pride in their work, their leadership, and the standards they set. If you want to help build systems and teams and establish a new, elevated standard in property care, this role offers real ownership, real responsibility, and real upside. This is not a role for someone looking to maintain the status quo. It is for someone who wants to build, lead, and scale something meaningful. How to Apply Send your resume and a short note on why you are a fit to: jobs@cervpest.com

Subject:

Lead Technician, Pest (Charleston, SC)

Job Type:

Full-time Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Fuel card Health insurance Paid time off Vision insurance

Work Location:

In person