Pest Control Customer Service Specialist

U.S. PEST PROTECTION

| Serving Middle Tennessee for 40+ Years

NOW HIRING

Customer Service Representative U.S. Pest Protection is a family-owned, locally operated pest control company with over 40 years of service to Middle Tennessee — and we're growing fast. We're expanding from 40 to 60 routes in 2026 and need a sharp, reliable Customer Service Representative who takes pride in doing things right the first time. This is not a call center job. Our CSRs are the operational backbone of our branches — detail-oriented professionals who keep our accounts accurate, our customers happy, and our team moving. What You'll Do Process and document every customer interaction in PestPac — calls, payments, service requests, and cancellation requests Process daily pest and termite production, ensuring all dates and technician data are accurate before 10:00 AM Handle new sales agreements: create accounts, upload documents, set up service orders, and add to the sales backlog Perform daily A/R balancing at 3:00 PM and communicate balance status to branches and corporate Make collection calls (minimum 1 hour per day), issue collection letters, and escalate bad debt on schedule Conduct 3-day follow-up calls on extra services and document outcomes with the appropriate note codes Generate leads from after-hours voicemails and emails; distribute to field inspectors immediately Act as the bridge between customers, pest pros, and management — resolving issues, scheduling services, and escalating concerns Generate credit memos, reverse payment requests, check requests, and clearance letters as needed Provide daily and as-needed reports to upper management What We're Looking For Exceptional attention to detail — you double-check your work before moving on Strong communication skills: professional, clear, and concise on every call Experience with PestPac or similar field service/CRM software preferred Comfortable with numbers — daily balancing and A/R reconciliation are a core part of this role Self-motivated and dependable Positive attitude and a genuine desire to serve customers and support your team Prior experience in pest control, home services, or a multi-branch office environment is a plus What We Offer Competitive pay commensurate with experience Full-time, in-office position with regular hours A stable, family-owned company with 40+ years of roots in Middle Tennessee A team that works hard, has fun, and takes pride in protecting our neighbors' homes Room to grow as we expand — we promote from within Great Benefits including Health, Life, Dental and 401k. Hendersonville•Nashville•Middle Tennessee | uspest.com

Pay:

$20.00•$25.00 per hour

Benefits:

401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Vision insurance

Work Location:

In person