PROGRAM TECHNICIAN III

Program Technician III Public Utilities Commission

JC-518036

- Program Technician III PROGRAM

TECHNICIAN III

$4,329.00 - $5,425.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date:

5/22/2026

Application Methods:

Electronic (Using your CalCareer Account) Job Description and Duties Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on "How to apply". For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. Click here to open the examination bulletin. Applicants may choose to apply through either the Standard or LEAP process. The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process. Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager - standard in-person interviews will still be offered if conditions permit. Under the general direction of a Consumer Services Manager, the incumbent performs administrative, organizational, and technical duties to support work involving receiving consumer complaints and inquiries against investor-owned utilities. The Consumer Affairs Branch (CAB) serves as the first responders for California utility consumers. CAB collects and resolves consumer complaints, establishes, and enforces rules and regulations for regulated utilities, and investigates allegations of utility waste, fraud, and abuse. The Consumer Affairs Branch (CAB) is the unit within the External Affairs Division responsible for assisting consumers with complaint resolution and for providing information about utility providers. You will find additional information about the job in the . Working Conditions This is an in office position and the chosen applicant would need to be in the office every day. A hybrid telework schedule can be discussed after hire. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

PROGRAM TECHNICIAN III

Additional Documents Job Application Package Checklist Position Details Job Code #:

JC-518036

Position #(s): 680-163-9929-006

Working Title:

Program Technician III

Classification:

PROGRAM TECHNICIAN III

$4,329.00 - $5,425.00 Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386.

PLP 2025

temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR's Personnel Leave Program (PLP) page. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of

Positions:

1

Work Location:

San Francisco County

Telework:

In Office

Job Type:

Permanent, Full Time Department Information External Affairs Division/ Consumer Affairs Branch (CAB)/

Phone Operations Unit B:

The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results. Our division oversees seven key functions: Public & Media Relations Creative Services Consumer Advocacy Internal & Executive Communications Strategic Programs & Partnerships Local Government & Community Engagement Public Participation & Engagement Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.

Department Website:

http://www.cpuc.ca.gov Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found at https://www.naces.org Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered. Only the most qualified candidates will be invited to an interview. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

5/22/2026