Ambassador (similar to Customer Service/Front Desk Associate)

Cohere Life, Inc.

JOB DESCRIPTION 4/27/2026

Title:

Ambassador (similar to Customer Service/Front Desk Associate)

FLSA Status:

Non-Exempt | Part-Time Reports to:

Executive Director Location:

Delta Coves, Bethel Island, CA Schedule:

Wed-Sat 5pm-10pm, Sun 10am-3pm SUMMARY The Island Camp at Delta Coves is a unique club-style amenity designed specifically for the residents of this wildly water centric community located on Bethel Island. Ambassadors (similar to Customer Service/Front Desk Associate) at Island Camp are tasked with providing a warm, welcoming presence while assisting residents with access to the pool, fitness center, classes, events and other activities. Ambassadors will monitor use of all private facilities and adjacent grounds to ensure adherence to community guidelines, as well as safe and proper use of amenities. Ambassadors set the tone for customer service and stakeholder interactions and model the qualities of neighborliness and inclusion. As an integral member of the Community Life team, Ambassadors will contribute to the success of events, programs and other resident engagement experiences, all of which are designed to create a sense of community and lifestyle that sets Delta Coves apart from any other place to live. Ambassadors should expect to work a flexible schedule that includes evenings, weekends and holidays. Ambassadors will also be scheduled on an as-needed basis, with no minimum guaranteed hours per week. This seasonal position will be on average 15-25 hours per week, weekday evenings and weekend evenings. SCOPE Serve as "first responder" and "gate keeper" for facilities and team, answering questions, providing assistance and responding to needs quickly and accurately. In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events and volunteer opportunities; assist with registration as appropriate. Handle customer service needs with a friendly and caring - yet assertive - demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations. Showcase amenities and programs to visitors through tours. Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the shift with a specific focus on the pool during high use periods. Assist with events, programs and activities as requested. Assist with administrative functions, including: updating community event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc. Assist residents with check-out/check-in of recreation equipment and ensure that all resources are in good repair; report disrepair to appropriate manager for action. Serve as primary point of contact for individuals and groups renting or otherwise utilizing amenities for specific functions. Explain rules; provide information and review rental checklist with responsible resident; ensure area is properly set for the event; assist with set-up as necessary; inspect area post event to ensure renter's compliance with policy. Ensure that all residents and guests are adhering to the established facility use agreement; monitor residents and guests; as necessary, check access card and match with photo identification to verify access rights; respectfully and with high courtesy work with residents and their guests to resolve infractions. Collect items left by residents; store lost items in the lost and found; retrieve and return to owner as necessary. Perform light cleanup; tidy and reset patio, pool deck and amenity furniture as needed throughout the day to maintain a clean and neat appearance; wipe down tables, counters, chairs and fitness equipment as necessary. Visually inspect the pool to ensure proper clarity and cleanliness; notify manager of any items that would require immediate attention. Submit work orders and follow up as necessary. Maintain CPR, First Aid and AED certifications. Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties.

KNOWLEDGE

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ATTRIBUTES

Key attributes for a successful Ambassador include, but are not limited to the following capabilities, qualifications and performance skills: Any education or experience in customer service, event support, front desk, or similar background Passion for people and ability to engage in authentic, meaningful ways Collaborative; predisposed to partnership and teamwork Personable, tactful and diplomatic Ability to handle tense interactions with poise Predisposition to problem-solving Flexibility and adaptability Fun! Cohere Operating Principles In furtherance of our mission team members will: Instill a sense of fun and enthusiasm into everything we do. Encourage a dynamic collaboration between internal and external stakeholders. Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service. Reflect a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities. Embrace the vision, goals and aspirations of Cohere Life, Inc.

ABOUT DELTA COVES

Poised along the pristine canals of the California Delta is the brand new water club community called Delta Coves. This club community is home to 461 waterfront residences each with a private boat dock, all within minutes of fast water. The community's centerpiece is the Island Camp. The Island Camp amenity offers gathering, fitness, family games and swim facilities. And a prime location at the gateway to 1,000-plus miles of waterways and 740,000 acres of preserve for unlimited boating, fishing and water sports pursuits. Delta Coves welcomes weekend adventurers, serious boaters and serenity seekers alike. It's the only new community to the Delta's fast waters in just minutes. From your private dock you can explore the great delta or head to San Francisco or any destination in the Pacific Ocean. It's about an hour from the San Francisco Bay, Silicon Valley and Napa Valley by car. www.deltacoves.com

COMPENSATION & BENEFITS

Pay:

$20 per hour; up to 29 hours per week 401(k) Sick paid time off Cohere is an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Once an adequate number of qualified candidates have been identified, the job posting may be withdrawn or closed.