Antique Mall Front Desk Manager

Job Summary We are seeking a friendly, energetic and detail-oriented Antique Mall Front Desk Manager to oversee daily / weekend operations at the front desk of our bustling antique mall in the Ephrata / Adamstown Pa area. In this vital role, you will serve as the first point of contact for visitors, vendors, and staff, ensuring a welcoming atmosphere while managing administrative tasks with efficiency and professionalism. Your enthusiasm and organizational skills will help create a positive experience for everyone who walks through our doors. This paid position offers an exciting opportunity to combine customer service excellence with office management in a dynamic retail environment. Responsibilities Greet visitors, vendors, and customers warmly, providing exceptional customer service and support Answer phone inquiries, direct calls, and handle messages promptly Maintain a clean, organized front desk area, including filing, data entry, and record keeping Utilize computer skills to process sales transactions, and manage the daily worker calendar Opening and closing the store several days per week Weekend hours are required, but flexible Handle customer support issues professionally, ensuring timely resolution and follow-up Qualifications Proven experience in front desk operations or office management within a retail or administrative setting Basic computer literacy with strong data entry skills, and keyboard proficiency required Ability to process Cash, Credit Card, and other forms of payment and make change Previous clerical experience including filing, proofreading, calendar management, and bookkeeping is desirable Exceptional customer service skills with a friendly demeanor and professional attitude Ability to manage time effectively and prioritize tasks independently. Join us to be part of a vibrant team dedicated to providing outstanding service in a lively antique shopping environment. Your enthusiasm and expertise will help ensure every visitor's experience is memorable while supporting the smooth operation of our front desk functions.

Pay:

$16.00 - $20.00 per hour

Work Location:

In person