Appointment Scheduler

Appointment Scheduler- Greater Michigan Orthopedics Job Summary The Appointment Scheduler is responsible for coordinating patient appointments, ensuring efficient scheduling of orthopedic services, and providing excellent customer service. This role serves as a key point of contact for patients, helping manage provider schedules and maintaining smooth office operations. Key Responsibilities Schedule, reschedule, and cancel patient appointments for orthopedic providers (surgeons, physician assistants, etc.) Answer incoming phone calls and respond to patient inquiries in a courteous and professional manner Verify patient information, insurance details, and referral requirements Coordinate appointments based on urgency, provider availability, and type of visit (e.g., new patient, follow-up, post-op) Ensure proper documentation of all scheduling activities in the electronic medical record (EMR) system Communicate appointment details, preparation instructions, and office policies to patients Manage appointment waitlists and fill cancellations efficiently Collaborate with clinical staff to accommodate urgent or same-day appointments Maintain confidentiality of patient information in compliance with HIPAA regulations Assist with front desk duties as needed (check-in/check-out support) Chart Prep to ensure all required testing/op notes are in the chart Qualifications High school diploma Previous experience in medical scheduling, preferably in an orthopedic or specialty clinic Familiarity with EMR/EHR systems and scheduling software Knowledge of medical terminology, especially orthopedic terms, is a plus Strong communication and customer service skills Excellent organizational and multitasking abilities Attention to detail and accuracy Skills & Competencies Ability to manage high call volumes Strong problem-solving skills Time management and prioritization Professional and compassionate patient interaction Team collaboration Work Environment Fast-paced orthopedic clinic or medical office Frequent interaction with patients in person and over the phone Prolonged periods of sitting and computer use Typical Schedule Full-time, no weekends, paid holidays Preferred Experience Insurance authorization and referral coordination

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Medical Specialty:

Orthopedics Work Location:

In person