Inside Sales (Plumbing & Contractor Accounts)

Inside Sales (Plumbing & Contractor Accounts) Hubbard Pipe & Supply Inc Wilmington, NC Job Details Full-time 1 day ago Benefits Profit sharing Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Referral program Qualifications Revenue growth Client relationship management Computer operation Managing customer accounts Customer communication Pricing Teamwork Customer relationship building Computer literacy Competitive analysis ERP systems Mid-level Client relationship development Communication platforms Customer inquiry handling High school diploma or GED Inside sales Managing sales clients Largest number of sales clients managed (50-100 clients) B2B B2B sales Largest number of sales clients managed (1-50 clients) CRM system proficiency Productivity software Account management Escalation handling Communication skills Technical Proficiency Consultative selling Closing sales

Full Job Description Description:

Join the Team at Hubbard Supplyhouse! Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is "Honoring God with a great team that builds customer partnerships by delivering on expectations." Our team is built on trust, service, and a commitment to doing things the right way. The Inside Sales Representative (Plumbing & Contractor Accounts) partners closely with outside sales and operations teams to grow and support a portfolio of contractor and trade accounts. This role focuses on driving revenue, increasing product adoption, and delivering exceptional service while maintaining strong margins. The ideal candidate understands the fast-paced nature of wholesale distribution, thrives in a team-first environment, and is confident working directly with contractors, plumbers, and trade professionals. •Experience in plumbing or contractor-facing sales is strongly preferred. •This Role Is a

Great Fit If You:

Enjoy working directly with contractors, builders, and trade professionals Are confident communicating, problem-solving, and building relationships Can manage multiple tasks while staying organized in a fast-paced environment Take initiative to follow up, close sales, and support customer needs Thrive in a team-oriented environment while owning your individual results Represent the company professionally with customers and coworkers

Responsibilities:

Customer Relationship Management Evaluate customer inquiries to determine appropriate service level—resolving issues directly or escalate to specialized support teams Building customer loyalty by understanding business needs and developing tailored solutions that create mutual value Leverage CRM and company tools to enhance customer interactions, track engagement history, and implement best practices Implement strategic time management to optimize productivity and customer response times Support account development with clear revenue, product mix, and profitability goals Prepare quotes and pricing aligned with company standards and customer expectations Gain insight into customer operations, successful metrics, and purchasing processes Deliver professional, knowledgeable service that reflects company values at every customer touchpoint Adapt communication style to effectively engage different customer segments throughout the supply chain Practice consultative selling through attentive listening and meaningful dialogue Technical Expertise & Market Knowledge Assess technical requirements to determine when specialist support is needed Master product specifications, applications, and benefits across all company offerings Pursue continuous learning through industry associations, manufacturing training, and professional development programs Stay current with market trends, customer preferences, supplier capabilities, and competitive landscape Monitor competitor products and position to maintain competitive advantage Identify opportunities and provide insights on product development and pricing strategies Professional Skills Communicate effectively through various channels with clarity and professionalism Maintain professional standards in appearance and conduct per company guidelines Actively participate in team meetings, training sessions, and company events Demonstrate proficiency in business applications including Microsoft Office Suite, CRM systems, and communication platforms Understand company financial models and make recommendations that optimize profitability

What We Offer:

Monday-Friday schedule (no nights or weekends) Matching 401(k) and profit-sharing program Comprehensive benefits package with supplemental options Paid holidays, PTO, and sick leave Christmas bonus, team-building events, and company picnic Employee discount program Ongoing product and sales training Career advancement opportunities Ready to be part of a team that values your contributions and helps customers build beautiful, functional spaces? Apply today and grow with Hubbard Supplyhouse!

Requirements:

Required:

High school diploma, GED, or equivalent 1+ year of sales or account support experience (preferably in a fast-paced environment) Strong communication skills with the ability to work directly with customers and internal teams Ability to multitask, prioritize, and stay organized in a high-volume setting Basic computer proficiency (Microsoft Office, CRM/ERP systems) Proven reliability, professionalism, and follow-through

Preferred:

Experience in plumbing, HVAC, irrigation, or contractor-facing sales environments 2+ years of inside sales or wholesale distribution experience Experience working with contractors, builders, or trade professionals (B2B sales) Ability to read or learn product specifications, job requirements, and technical applications Comfortable quoting, upselling, and driving additional product adoption Strong problem-solving skills with a sense of urgency and ownership Experience managing customer accounts or supporting a book of business Positive, team-oriented mindset with a strong work ethic

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person