Site Supervisor (Delta Landing)

The Site Supervisor is responsible for overseeing the daily operations of assigned emergency shelter programs and ensuring a safe, clean, and structured environment for residents and staff. This role provides direct supervision of Shelter Specialists (regular and relief staff) and ensures consistent, high-quality service delivery aligned with program standards. Delta Landing is a 172-room emergency shelter program within Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that support adults experiencing homelessness in securing permanent housing and ending their homelessness. We uphold the dignity of every individual and believe housing is a fundamental right, advanced through advocacy, collaboration, and a Housing First approach. (www.cchealth.org/services/homeless)

Salary:

$70,637 - $74,860 Annually

ESSENTIAL FUNCTIONS

• Oversee daily operations of assigned Delta Landing shelter ensuring compliance with program standards.
• Ensure consistent delivery of shelter services, including safety, sanitation, engagement, and resident support.
• Monitor facility conditions through daily inspections to ensure cleanliness, safety, and maintenance needs are addressed promptly.
• Oversee site-based ordering and inventory management (e.g., food, hygiene supplies, office supplies, program materials).
• Maintain an organized, safe, and welcoming shelter environment at all times. Supervise, coach, train, and evaluate Shelter Specialists and Relief Staff.
• Ensure staff adherence to policies, procedures, and trauma-informed care practices.
• Provide real-time guidance and support during complex or high-risk situations.
• Support staff development, accountability, and performance improvement.
• Ensure adequate staffing coverage across all shifts, coordinate with leadership regarding scheduling needs.
• Ensure all clients receive timely intake, orientation, and necessary supplies upon entry (e.g., hygiene kits, bedding, locker assignments).
• Monitor compliance with required documentation, including intakes, exits, TB results (within 14 days), and other program requirements.
• Audit client files and documentation systems to ensure accuracy, completeness, and compliance (HMIS, logs, incident reports, NOAs).
• Support client engagement in case planning and program participation.
• Facilitate regular house meetings to promote communication, community standards, and resident engagement.
• Respond to and manage emergency situations, including medical, behavioral health, and safety-related incidents.
• Ensure proper documentation and reporting of all incidents in accordance with agency protocols.
• Provide leadership during crises, including evacuations or other emergency scenarios.
• Participate in an on-call rotation to respond to after-hou.

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