ECM Supervisor

ECM Supervisor American TrueCare, Inc. - 1.9 San Diego, CA Job Details $29.00 - $32.50 an hour 5 hours ago Qualifications Computer operation Customer communication Staff supervision Confidential information handling Team member evaluation Healthcare staff management Coaching Performance feedback (performance evaluation method) High school diploma or GED Employee attendance management Driver's License Desktop applications Productivity software

Full Job Description Job Summary:

The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Supervisory Responsibilities:

Oversees the daily workflow of the department. Provide constructive and timely performance evaluations.

Duties/Responsibilities:

Conduct audits of each LCM to ensure quality assurance is met according to contract standards. Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas. Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided. Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction. Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams. Attend health plan training, webinars, internal meetings, continuing education. Assist with onboarding new hires in coordination with Human Resources. Manage meeting preparation, and other administrative support. Manage communication, with context, between the offices and other districts and health system partnerships. Aide in the completion of reports requested by the Site Manager. Performs other duties as assigned.

Education and Experience:

High school diploma or GED required. Bachelor's degree preferred. Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching. Prior experience in health care, case management, or Q&A preferred. A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.

Required Skills/Abilities:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Ability to work independently. Ability to problem-solve and maintain confidential information.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times.