Restoration Manager

Restoration Manager SERVPRO Team Landers Denver, CO Job Details Full-time $55,000 - $60,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Water damage restoration Customer service Restoration Fire restoration High school diploma or GED Driver's License Full Job Description Job Overview We are seeking a skilled and detail-oriented Area Content Manager (ACM) to lead our Content Pack Out, Cleaning, and Textile Cleaning division. In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage. Prior experience with the contents business is preferred, but not required. Management skills, organizational skills and leadership embody the primary duties of this job. You can learn the business of Contents through our training program, if necessary. You will be responsible for managing pack-out teams , overseeing project scheduling , working directly with our Customer Experience Manager to align scope with customers and insurance carriers, and controlling costs to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development. The Restoration Industry is a recession-proof business and our Denver operation is growing substantially. Be a part of a winning team and build a great career with us! Duties Lead and manage content and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care. Coordinate and manage scheduling of all content-related projects across the Portland territory. Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters. Oversee pack-outs , move-backs, and storage logistics to ensure secure handling and timely service. Maintain strong communication with insurance adjusters and stakeholders to win and retain projects. Ensure accurate estimating, billing, and collections for all content projects within the territory. Conduct quality control and final inspections to ensure restored items meet or exceed client expectations. Monitor and control project costs , including labor, materials, and logistics, to maintain profitability. Supervise teams during on-site inventories and documentation for insurance and tracking purposes. Determine appropriate cleaning and restoration methods based on material and damage type. Support the growth and scalability of the content operation by refining systems and mentoring team members. Skills High school diploma or equivalent; restoration-related certifications are a plus. 4-6 years of experience in content restoration, textile cleaning, or a similar field. Strong leadership and team management experience in a field-based environment. Experience with ICAT Inventory System and Xactimate estimating software is preferred, but not required. Demonstrated success in scheduling, logistics, and team coordination. Excellent communication and customer service skills. Detail-oriented with strong organizational and documentation abilities. Proficient in technology platforms for inventory tracking and estimating. Knowledge of cleaning equipment, restoration techniques, and best practices. Must hold a valid driver's license with a clean driving record. Join our team and be a vital part of helping families and businesses restore what matters most after disaster strikes.

Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person