Job Description
Field Supervisor, Leak Survey - New Haven, CT Heath Consultants, Inc. - 2.8 New Haven, CT Job Details $60,000 a year 9 hours ago Qualifications High school diploma or GED Data interpretation Productivity software Full Job Description Job Title Field Supervisor, Leak Survey Department SBU Reports to: Area Manager Responsible for: Leadership, support, coaching and development of Field Supervisors Any other key relationships: Safety and Quality Coordinator and customer relations Job Purpose The Field Supervisor's Primary responsibility is to coach and develop the performance of the Field Technicians utilizing the company's continuous improvement initiatives. The top priorities are employee engagement and efficiency obtained through safety, quality, and on time compliance. Span of control will be no more than 15 Field Technicians. Key Responsibilities and Critical Success Measures Leadership The Field Supervisor leads by example and proactively supports field technicians through direct supervision to ensure company and client expectations are exceeded. Clearly define and communicate daily goals and expectations to their field technicians. Promoting engagement of field technicians. Lead company safety and quality standards by completing monthly Observations 360 assessments. Complete applicable investigations and report to Area Manager. Implement corrective actions based on root cause analysis findings. Promotethe corporateservice standards and specifications. Report daily performance to Area Manager. Perform other duties asdeemednecessary by the Area Manager. Support Schedule and balance dailyworkloadfor technicians. Process weekly payroll, billing, and data requirements.
Support the fieldtechniciansemployment life cycle:
interviewing applicants, hiring, coaching, disciplining, and discharging. Take appropriate measuresconcerning proper tracking,utilization, and maintenance of assigned assets. Coaching and Development Mentoring ofthefieldtechnicians to improve their knowledge, skills, and professional growth. Teach lean principles to continuously improve team performance. Lead weekly tailgate meetings:
discuss safety, quality, team performance, set weekly goals, employee recognition, hand out supplies. Assistingtechnicians in the completion of daily workload when necessary. Observation 360 - 1 safety risk assessment per technician each month and 3 quality audits per technician each month. 1 ride along per week on underperforming technicians based on performance matrix. 1 personal efficiency improvement initiative per month and 1 team efficiency improvement initiative per month. Competencies Directing others/ Directs people Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; establishes a good work plan and distributes the workload appropriately. Integrity and Trust/ Trustworthy Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself or herself for personal gain. Drive for results/Achiever Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results. Priority setting/ Focused on priorities Spends his or her time and the time of others on what's important; focuses on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal. Building effective teams/Unifies people Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals. Managing and measuring work/ Monitors work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Customer Focus/Customer Centric Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service. Planning/ Plans work Accurately determines the length and difficulty of tasks and projects; sets clear, realistic, and measurable goals; sets priorities and time parameters to accomplish tasks and projects; anticipates roadblocks and develops contingencies to redirect tasks so momentum is not lost. Managing and measuring work/ Monitors work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Knowledge, Skills and Experience High school diploma or equivalent required. Some college course workcompletionpreferred. 2 to 5 years of utilities industry experience preferred. 1 year of managerial experience preferred. Mustpossessbasicproficiencyin Microsoft Office Suite. Obtain a Lean Six Sigma white belt and lean certificate of achievement within the first 6 months. The ability to analyze and interpret data isrequired. Values P — Protect our people, property, and the public. R — Respect everyone, always. O — Own your job. T — Tell the truth early. E — Execute with discipline. C — Communicate clearly. T — Take pride in quality work. Work Environment The job will be in the field and work is performed under all weather conditions. The job is primarily outdoors but may involve entering residential and commercial properties. This work is performed under all weather conditions. They may regularly be exposed to heat, cold,rainand other elements of outdoor weather. Working in residential, urban, suburban, and rural areas asdesignatedbyclient. Heath Consultants is a drug free workenvironment,employment is contingent on passing background check and a pre-employment/random drug test. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employeeis occasionally required tosit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus. Travel Requirements Travel is primarily local during the business day, although some out of theareatravel and overnight may be expected. Must be able to travel up to 30%.
